-100
NPS
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Calico
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About Calico's Brand
Google-sponsored R&D company targeting the challenges of aging and diseases
Brand at a Glance
1.5/5
Product Quality
5/5
Pricing
Calico NPS
Calico's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Calico's customers would recommend using the product based on a scale of -100 to 100.
Calico Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Calico NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Apr 2026 -100 | Apr 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Calico Product Quality
1.5/5
Calico has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Calico Product Information
Calico’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.calicolabs.com
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Calico Pricing
Calico ROI & Value For Money
5/5
Calico has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Calico's overall ROI score rated by its users and customers.
Calico Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Calico as an Employer
2.6/5
Calico has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Calico scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Calico would recommend the brand to a friend. ENPS measures how likely Calico employees would recommend working at Calico to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
