-58
NPS
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California Family Fitness
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About California Family Fitness' Brand
California Family Fitness is the market-leading owner and operator of fitness centers in the greater Sacramento, CA area.
Brand at a Glance
69%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
California Family Fitness NPS
California Family Fitness's Net Promoter Score (NPS) is a -58 with 18% Promoters, 6% Passives, and 76% Detractors. Net Promoter Score tracks whether California Family Fitness's customers would recommend using the product based on a scale of -100 to 100.
California Family Fitness Overall NPS
| 18% | Promoters |
|---|---|
| 6% | Passives |
| 76% | Detractors |
California Family Fitness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Oct 2022 -88 | Oct 2022 | -88 |
Dec 2022 -72 | Dec 2022 | -72 |
Feb 2023 -75 | Feb 2023 | -75 |
Mar 2023 -62 | Mar 2023 | -62 |
May 2023 -64 | May 2023 | -64 |
Jun 2023 -69 | Jun 2023 | -69 |
Feb 2024 -60 | Feb 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
California Family Fitness NPS by Gender
California Family Fitness's NPS was rated -100 by Female customers on Comparably.
Female
-100
California Family Fitness's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
California Family Fitness's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
California Family Fitness NPS by Ethnicity
California Family Fitness's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
California Family Fitness NPS by Usage
California Family Fitness's NPS was rated -100 points by customers who have used California Family Fitness's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
California Family Fitness Customer Reviews
Out of the 2 California Family Fitness customer reviews 0 were positive and 2 were constructive. California Family Fitness customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
California Family Fitness Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of California Family Fitness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
California Family Fitness Customer Loyalty Score by Gender
California Family Fitness's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of California Family Fitness.
Female
78%
Yes
Male
N/A
Yes
California Family Fitness Customer Loyalty Score by Ethnicity
California Family Fitness's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of California Family Fitness.
70
out of 100
Caucasian
California Family Fitness Customer Loyalty Score by Usage
California Family Fitness's Customer Loyalty score was rated 100% by customers who have used California Family Fitness's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
California Family Fitness Product Quality
2/5
California Family Fitness has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock California Family Fitness' overall Product Quality score rated by its users and customers.
California Family Fitness Product Information
California Family Fitness’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
Quick Insights into California Family Fitness Product Quality
California Family Fitness's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked California Family Fitness' Product Quality.
Ranked California Family Fitness Product Quality the Highest
California Family Fitness Product Quality Score by Gender
California Family Fitness's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of California Family Fitness.
Female
1.5/5
Male
N/A
California Family Fitness Product Quality Score by Ethnicity
California Family Fitness's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of California Family Fitness.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
California Family Fitness Product Quality Score by Usage
California Family Fitness's Product Quality score was rated 1.5 stars by customers who have used California Family Fitness's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
California Family Fitness Pricing
California Family Fitness ROI & Value For Money
1.9/5
California Family Fitness has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock California Family Fitness' overall ROI score rated by its users and customers.
Quick Insights into California Family Fitness ROI
California Family Fitness's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked California Family Fitness' ROI score.
Ranked California Family Fitness ROI the Highest
California Family Fitness ROI Score by Gender
California Family Fitness's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of California Family Fitness.
Female
1.5/5
Male
N/A
California Family Fitness ROI Score by Ethnicity
California Family Fitness's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of California Family Fitness.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
California Family Fitness ROI Score by Usage
California Family Fitness's ROI score was rated 1.5 stars by customers who have used California Family Fitness's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
California Family Fitness Customer Satisfaction (CSAT)
California Family Fitness Customer Satisfaction (CSAT) Score
31 / 100
California Family Fitness has an overall Customer Satisfaction score of 31 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
19%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into California Family Fitness Customer Satisfaction
California Family Fitness's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked California Family Fitness' Customer Satisfaction.
Ranked California Family Fitness Customer Satisfaction the Highest
California Family Fitness Customer Satisfaction Score by Gender
California Family Fitness's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of California Family Fitness.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 50% |
California Family Fitness Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
California Family Fitness' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of California Family Fitness.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
California Family Fitness Customer Satisfaction Score by Usage
California Family Fitness's Customer Satisfaction score was rated 0 points by customers who have used California Family Fitness's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
California Family Fitness Customer Service
1.9/5
California Family Fitness has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About California Family Fitness's Customer Service
Address
8680 Greenback Lane,, Suite 108, Orangevale, CA
Website
http://www.californiafamilyfitness.com/
Phone Number
916-988-7900
Quick Insights into California Family Fitness Customer Service
California Family Fitness's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked California Family Fitness' Customer Service score.
Ranked California Family Fitness Customer Service the Highest
California Family Fitness Customer Service Score by Gender
California Family Fitness's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of California Family Fitness.
Female
1.5/5
Male
N/A
California Family Fitness Customer Service Score by Ethnicity
California Family Fitness's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of California Family Fitness.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
California Family Fitness Customer Service Score by Usage
California Family Fitness's Customer Service score was rated 1.5 stars by customers who have used California Family Fitness's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
California Family Fitness as an Employer
3.8/5
California Family Fitness has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
California Family Fitness scored a -58 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of California Family Fitness would recommend the brand to a friend. ENPS measures how likely California Family Fitness employees would recommend working at California Family Fitness to a friend.
Net Promoter Score
-58
NPS Score
| 18% | Promoters |
|---|---|
| 6% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
