24
NPS
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California ISO
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About California ISO's Brand
The California ISO is a non-profit organization that provides electric power system in California.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
California ISO NPS
California ISO's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether California ISO's customers would recommend using the product based on a scale of -100 to 100.
California ISO Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
California ISO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Aug 2023 20 | Aug 2023 | 20 |
Sep 2023 33 | Sep 2023 | 33 |
Jan 2024 43 | Jan 2024 | 43 |
May 2025 25 | May 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
California ISO NPS by Gender
California ISO's NPS was rated 100 by Female customers on Comparably.
Female
100
California ISO's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
California ISO's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
California ISO Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of California ISO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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California ISO Customer Loyalty Score by Gender
California ISO's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
California ISO Product Quality
3.2/5
California ISO has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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California ISO Product Information
California ISO’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.caiso.com/
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Quick Insights into California ISO Product Quality
California ISO's Product Quality score was rated highest by Female customers.
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Ranked California ISO Product Quality the Highest
California ISO Product Quality Score by Gender
California ISO's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of California ISO.
Female
3.8/5
Male
N/A
California ISO Pricing
California ISO ROI & Value For Money
3.5/5
California ISO has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into California ISO ROI
California ISO's ROI score was rated highest by Female customers.
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Ranked California ISO ROI the Highest
California ISO ROI Score by Gender
California ISO's ROI score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
California ISO Customer Satisfaction (CSAT)
California ISO Customer Satisfaction (CSAT) Score
50 / 100
California ISO has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into California ISO Customer Satisfaction
California ISO's Customer Satisfaction score was rated highest by Female customers.
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Ranked California ISO Customer Satisfaction the Highest
California ISO Customer Satisfaction Score by Gender
California ISO's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
California ISO Customer Service
3.7/5
California ISO has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About California ISO's Customer Service
Address
Folsom, CA
Website
http://www.caiso.com/
Quick Insights into California ISO Customer Service
California ISO's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked California ISO's Customer Service score.
Ranked California ISO Customer Service the Highest
California ISO Customer Service Score by Gender
California ISO's Customer Service score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of California ISO.
Female
4.6/5
Male
N/A
California ISO as an Employer
3.7/5
California ISO has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
California ISO scored a 24 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of California ISO would recommend the brand to a friend. ENPS measures how likely California ISO employees would recommend working at California ISO to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
