19
NPS
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Brand Page
Callbox
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About Callbox's Brand
Lead Generation and Telemarketing
Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Callbox NPS
Callbox's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Callbox's customers would recommend using the product based on a scale of -100 to 100.
Callbox Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Callbox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 40 | Aug 2020 | 40 |
Jul 2021 17 | Jul 2021 | 17 |
Apr 2022 29 | Apr 2022 | 29 |
May 2022 13 | May 2022 | 13 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2024 10 | Jan 2024 | 10 |
Jun 2024 18 | Jun 2024 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Callbox NPS by Usage
Callbox's NPS was rated -25 points by customers who have used Callbox's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
Callbox Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Callbox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Callbox Product Quality
3.2/5
Callbox has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Callbox's overall Product Quality score rated by its users and customers.
Callbox Product Information
Callbox serves markets in the United States, Asia, Australia, and United Kingdom. Callbox supports Web devices and offers products for medium and large sized businesses.
Callbox’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.callboxinc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Languages Supported
English
Product Type
CRM Software
Marketing Automation Software
Lead Management Software
Callbox Pricing
Callbox ROI & Value For Money
3.4/5
Callbox has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Callbox's overall ROI score rated by its users and customers.
Callbox Pricing Plans
Callbox has a pricing structure that accommodates medium and large businesses.
Who Uses Callbox?
Medium Businesses
Large Enterprises
Callbox Customer Satisfaction (CSAT)
Callbox Customer Satisfaction (CSAT) Score
75 / 100
Callbox has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Callbox Customer Service
3.5/5
Callbox has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Callbox's Customer Service
Address
4924 Balboa Blvd.,, #353, Encino, CA 91316
Website
http://www.callboxinc.com/
Phone Number
+1 888.810.7464
Callbox's Social Links
Callbox as an Employer
3.8/5
Callbox has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Callbox scored a 19 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Callbox would recommend the brand to a friend. ENPS measures how likely Callbox employees would recommend working at Callbox to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
