40
NPS
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Brand Page
CallSource
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About CallSource's Brand
CallSource's mission is to enhance performance, accomplishments, and results for individuals and organizations in work and life.
Brand at a Glance
4.2/5
Product Quality
4/5
Pricing
5/5
Customer Service
CallSource NPS
CallSource's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether CallSource's customers would recommend using the product based on a scale of -100 to 100.
CallSource Overall NPS
| 64% | Promoters |
|---|---|
| 12% | Passives |
| 24% | Detractors |
CallSource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 40 | Aug 2020 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CallSource NPS by Usage
CallSource's NPS was rated the highest by customers who have used CallSource's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
CallSource Product Quality
4.2/5
CallSource has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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CallSource Product Information
CallSource serves markets in the United States. CallSource supports Web devices and offers products for small, medium, and large sized businesses.
CallSource’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.callsource.com
- Company Size
- 51-200 Employees
Industry
Business Services
Languages Supported
English
Product Type
Business Performance Management Software
Feedback and Reviews Management Software
Reputation Management Software
Call Tracking Software
Call Recording Software
CallSource Pricing
CallSource ROI & Value For Money
4/5
CallSource has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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CallSource Pricing Plans
CallSource has a pricing structure that accommodates small, medium, and large businesses.
Who Uses CallSource?
Small Businesses
Medium Businesses
Large Enterprises
CallSource Customer Service
5/5
CallSource has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About CallSource's Customer Service
Address
5601 Lindero Canyon Road, Suite 200, Westlake Village, CA 91362
Website
https://www.callsource.com
Phone Number
8772255768
Consumer vs. Employees
CallSource scored a 40 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of CallSource would recommend the brand to a friend. ENPS measures how likely CallSource employees would recommend working at CallSource to a friend.
Net Promoter Score
40
NPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
