-34
NPS
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Calumet Specialty Products Partners
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About Calumet Specialty Products Partners' Brand
Calumet Specialty Products Partners, L.P. (NASDAQ: CLMT) produces more than 3,000 unique specialty products used in the development of the world’s most trusted brands and products. Headquartered in Indianapolis, Indiana, the company employs approximately 1,400 people and operates 12 facilities across North America, including 10 specialty product manufacturing and production facilities.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Calumet Specialty Products Partners NPS
Calumet Specialty Products Partners's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Calumet Specialty Products Partners's customers would recommend using the product based on a scale of -100 to 100.
Calumet Specialty Products Partners Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Calumet Specialty Products Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Jun 2024 -33 | Jun 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Calumet Specialty Products Partners Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Calumet Specialty Products Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Calumet Specialty Products Partners Product Quality
3.2/5
Calumet Specialty Products Partners has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Calumet Specialty Products Partners' overall Product Quality score rated by its users and customers.
Calumet Specialty Products Partners Product Information
Calumet Specialty Products Partners’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Energy and Manufacturing
Calumet Specialty Products Partners Pricing
Calumet Specialty Products Partners ROI & Value For Money
3/5
Calumet Specialty Products Partners has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Calumet Specialty Products Partners' overall ROI score rated by its users and customers.
Calumet Specialty Products Partners Customer Satisfaction (CSAT)
Calumet Specialty Products Partners Customer Satisfaction (CSAT) Score
50 / 100
Calumet Specialty Products Partners has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Calumet Specialty Products Partners Customer Service
3/5
Calumet Specialty Products Partners has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Calumet Specialty Products Partners' overall Customer Service score rated by its users and customers.
About Calumet Specialty Products Partners's Customer Service
Address
2780 WATERFRONT PKWY E DR., Indianapolis, IN 46214
Website
http://www.calumetspecialty.com
Calumet Specialty Products Partners's Social Links
Calumet Specialty Products Partners as an Employer
3.2/5
Calumet Specialty Products Partners has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Calumet Specialty Products Partners
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Calumet Specialty Products Partners scored a -34 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Calumet Specialty Products Partners would recommend the brand to a friend. ENPS measures how likely Calumet Specialty Products Partners employees would recommend working at Calumet Specialty Products Partners to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
