-14
NPS
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Cambia Health Solutions
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About Cambia Health Solutions' Brand
Brand at a Glance
67%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Cambia Health Solutions NPS
Cambia Health Solutions's Net Promoter Score (NPS) is a -14 with 33% Promoters, 20% Passives, and 47% Detractors. Net Promoter Score tracks whether Cambia Health Solutions's customers would recommend using the product based on a scale of -100 to 100.
Cambia Health Solutions Overall NPS
| 33% | Promoters |
|---|---|
| 20% | Passives |
| 47% | Detractors |
Cambia Health Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Aug 2021 -66 | Aug 2021 | -66 |
Oct 2021 -75 | Oct 2021 | -75 |
Nov 2021 -66 | Nov 2021 | -66 |
Dec 2021 -71 | Dec 2021 | -71 |
Jul 2022 -33 | Jul 2022 | -33 |
Aug 2022 -30 | Aug 2022 | -30 |
Sep 2022 -18 | Sep 2022 | -18 |
Nov 2022 -25 | Nov 2022 | -25 |
Feb 2024 -30 | Feb 2024 | -30 |
Sep 2025 -22 | Sep 2025 | -22 |
Jan 2026 -13 | Jan 2026 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cambia Health Solutions NPS by Gender
Cambia Health Solutions's NPS was rated -34 by Female customers on Comparably.
Female
-34
Cambia Health Solutions's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Cambia Health Solutions's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Cambia Health Solutions NPS by Ethnicity
Cambia Health Solutions's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Cambia Health Solutions NPS by Age
Cambia Health Solutions's NPS was rated -34 points by customers ages 51-55 on Comparably.
Cambia Health Solutions NPS by Usage
Cambia Health Solutions's NPS was rated -34 points by customers who have used Cambia Health Solutions's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Cambia Health Solutions Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Cambia Health Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cambia Health Solutions Customer Loyalty Score by Gender
Cambia Health Solutions's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cambia Health Solutions.
Female
70%
Yes
Male
N/A
Yes
Cambia Health Solutions Customer Loyalty Score by Ethnicity
Cambia Health Solutions's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cambia Health Solutions.
40
out of 100
Caucasian
Cambia Health Solutions Customer Loyalty Score by Age
Cambia Health Solutions's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cambia Health Solutions.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
Cambia Health Solutions Customer Loyalty Score by Usage
Cambia Health Solutions's Customer Loyalty score was rated 70% by customers who have used Cambia Health Solutions's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cambia Health Solutions Product Quality
3.3/5
Cambia Health Solutions has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cambia Health Solutions' overall Product Quality score rated by its users and customers.
Cambia Health Solutions Product Information
Cambia Health Solutions’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.cambiahealth.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Quick Insights into Cambia Health Solutions Product Quality
Cambia Health Solutions's Product Quality score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Cambia Health Solutions' Product Quality.
Ranked Cambia Health Solutions Product Quality the Highest
Cambia Health Solutions Product Quality Score by Gender
Cambia Health Solutions's Product Quality score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cambia Health Solutions.
Female
3.3/5
Male
N/A
Cambia Health Solutions Product Quality Score by Ethnicity
Cambia Health Solutions's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cambia Health Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Cambia Health Solutions Product Quality Score by Age
Cambia Health Solutions's Product Quality score was rated 4.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cambia Health Solutions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.1 | 51-55 | 4.1 |
Cambia Health Solutions Product Quality Score by Usage
Cambia Health Solutions's Product Quality score was rated 4.1 stars by customers who have used Cambia Health Solutions's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cambia Health Solutions Pricing
Cambia Health Solutions ROI & Value For Money
3.4/5
Cambia Health Solutions has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cambia Health Solutions' overall ROI score rated by its users and customers.
Quick Insights into Cambia Health Solutions ROI
Cambia Health Solutions's ROI score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Cambia Health Solutions' ROI score.
Ranked Cambia Health Solutions ROI the Highest
Cambia Health Solutions ROI Score by Gender
Cambia Health Solutions's ROI score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cambia Health Solutions.
Female
2.6/5
Male
N/A
Cambia Health Solutions ROI Score by Ethnicity
Cambia Health Solutions's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cambia Health Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Cambia Health Solutions ROI Score by Age
Cambia Health Solutions's ROI score was rated 3.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cambia Health Solutions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.1 | 51-55 | 3.1 |
Cambia Health Solutions ROI Score by Usage
Cambia Health Solutions's ROI score was rated 3.1 stars by customers who have used Cambia Health Solutions's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cambia Health Solutions Customer Satisfaction (CSAT)
Cambia Health Solutions Customer Satisfaction (CSAT) Score
46 / 100
Cambia Health Solutions has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
9%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cambia Health Solutions Customer Satisfaction
Cambia Health Solutions's Customer Satisfaction score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Cambia Health Solutions' Customer Satisfaction.
Ranked Cambia Health Solutions Customer Satisfaction the Highest
Cambia Health Solutions Customer Satisfaction Score by Gender
Cambia Health Solutions's Customer Satisfaction score was rated 34 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cambia Health Solutions.
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Cambia Health Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cambia Health Solutions' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cambia Health Solutions.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Cambia Health Solutions Customer Satisfaction Score by Age
Cambia Health Solutions's Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cambia Health Solutions.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% |
Cambia Health Solutions Customer Satisfaction Score by Usage
Cambia Health Solutions's Customer Satisfaction score was rated 67 points by customers who have used Cambia Health Solutions's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cambia Health Solutions Customer Service
3.3/5
Cambia Health Solutions has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Cambia Health Solutions' overall Customer Service score rated by its users and customers.
About Cambia Health Solutions's Customer Service
Address
100 Southwest Market Street, 97201
Website
http://www.cambiahealth.com/
Phone Number
503-225-5221
Cambia Health Solutions's Social Links
Quick Insights into Cambia Health Solutions Customer Service
Cambia Health Solutions's Customer Service score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Cambia Health Solutions' Customer Service score.
Ranked Cambia Health Solutions Customer Service the Highest
Cambia Health Solutions Customer Service Score by Gender
Cambia Health Solutions's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cambia Health Solutions.
Female
2.6/5
Male
N/A
Cambia Health Solutions Customer Service Score by Ethnicity
Cambia Health Solutions's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cambia Health Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Cambia Health Solutions Customer Service Score by Age
Cambia Health Solutions's Customer Service score was rated 3.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cambia Health Solutions.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.1 | 51-55 | 3.1 |
Cambia Health Solutions Customer Service Score by Usage
Cambia Health Solutions's Customer Service score was rated 3.1 stars by customers who have used Cambia Health Solutions's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cambia Health Solutions as an Employer
2.8/5
Cambia Health Solutions has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Cambia Health Solutions scored a -14 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Cambia Health Solutions would recommend the brand to a friend. ENPS measures how likely Cambia Health Solutions employees would recommend working at Cambia Health Solutions to a friend.
Net Promoter Score
-14
NPS Score
| 33% | Promoters |
|---|---|
| 20% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 29% | Promoters |
|---|---|
| 20% | Passive |
| 51% | Detractors |
