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NPS
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Cambium Networks
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About Cambium Networks' Brand
Cambium Networks is a leading global provider of wireless broadband solutions that connect the unconnected.
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Cambium Networks CMO
Cambium Networks NPS
Cambium Networks's Net Promoter Score (NPS) is a 0 with 46% Promoters, 8% Passives, and 46% Detractors. Net Promoter Score tracks whether Cambium Networks's customers would recommend using the product based on a scale of -100 to 100.
Cambium Networks Overall NPS
| 46% | Promoters |
|---|---|
| 8% | Passives |
| 46% | Detractors |
Cambium Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Nov 2021 -33 | Nov 2021 | -33 |
Jul 2022 -50 | Jul 2022 | -50 |
Sep 2022 -60 | Sep 2022 | -60 |
Jan 2023 -33 | Jan 2023 | -33 |
Feb 2023 -13 | Feb 2023 | -13 |
Apr 2023 -10 | Apr 2023 | -10 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cambium Networks NPS by Gender
Cambium Networks's NPS was rated 40 by Male customers on Comparably.
Male
40
Cambium Networks's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Cambium Networks's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cambium Networks NPS by Age
Cambium Networks's NPS was rated 34 points by customers ages 31-35 on Comparably.
Cambium Networks Customer Reviews
Out of the 3 Cambium Networks customer reviews 2 were positive and 1 was constructive. Cambium Networks customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Cambium Networks Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Cambium Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cambium Networks Customer Loyalty Score by Gender
Cambium Networks's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Cambium Networks Customer Loyalty Score by Age
Cambium Networks's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cambium Networks.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Cambium Networks Customer Loyalty Score by Industry
Cambium Networks's Customer Loyalty score was rated 100% by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cambium Networks Product Quality
3.6/5
Cambium Networks has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Cambium Networks Product Information
Cambium Networks’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Cambium Networks's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Quick Insights into Cambium Networks Product Quality
Cambium Networks's Product Quality score was rated highest by Male customers.
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Ranked Cambium Networks Product Quality the Highest
Cambium Networks Product Quality Score by Gender
Cambium Networks's Product Quality score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cambium Networks.
Male
4.8/5
Female
N/A
Cambium Networks Product Quality Score by Age
Cambium Networks's Product Quality score was rated 3.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cambium Networks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
Cambium Networks Product Quality Score by Industry
Cambium Networks's Product Quality score was rated 4.6 stars by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cambium Networks Pricing
Cambium Networks ROI & Value For Money
3.6/5
Cambium Networks has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Cambium Networks Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry.
Quick Insights into Cambium Networks ROI
Cambium Networks's ROI score was rated highest by customers from the Telecommunications industry.
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Ranked Cambium Networks ROI the Highest
Cambium Networks ROI Score by Gender
Cambium Networks's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cambium Networks.
Male
4.1/5
Female
N/A
Cambium Networks ROI Score by Age
Cambium Networks's ROI score was rated 3.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cambium Networks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
Cambium Networks ROI Score by Industry
Cambium Networks's ROI score was rated 4.5 stars by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cambium Networks Customer Satisfaction (CSAT)
Cambium Networks Customer Satisfaction (CSAT) Score
34 / 100
Cambium Networks has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
11%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cambium Networks Customer Satisfaction
Cambium Networks's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Cambium Networks' Customer Satisfaction.
Ranked Cambium Networks Customer Satisfaction the Highest
Cambium Networks Customer Satisfaction Score by Gender
Cambium Networks's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cambium Networks.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cambium Networks Customer Satisfaction Score by Age
Cambium Networks's Customer Satisfaction score was rated 33 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cambium Networks.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% |
Cambium Networks Customer Satisfaction Score by Industry
Cambium Networks's Customer Satisfaction score was rated 33 points by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Cambium Networks Customer Satisfaction Score by Industry",
"text": "Cambium Networks's Customer Satisfaction score was rated 33 points by Telecommunications industry customers.",
"bars": [
{
"label": "Telecommunications",
"groupId": 564,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Cambium Networks's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
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}Cambium Networks Customer Service
3.4/5
Cambium Networks has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cambium Networks' overall Customer Service score rated by its users and customers.
About Cambium Networks's Customer Service
Address
3800 Golf Rd #360, Rolling Meadows, IL 60008
Website
http://www.cambiumnetworks.com/
Phone Number
44 13 6465 5500
Quick Insights into Cambium Networks Customer Service
Cambium Networks's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Cambium Networks' Customer Service score.
Ranked Cambium Networks Customer Service the Highest
Cambium Networks Customer Service Score by Gender
Cambium Networks's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cambium Networks.
Male
3.9/5
Female
N/A
Cambium Networks Customer Service Score by Age
Cambium Networks's Customer Service score was rated 2.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cambium Networks.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
Cambium Networks Customer Service Score by Industry
Cambium Networks's Customer Service score was rated 3.3 stars by Telecommunications industry customers.
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Cambium Networks as an Employer
3.4/5
Cambium Networks has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Cambium Networks scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Cambium Networks would recommend the brand to a friend. ENPS measures how likely Cambium Networks employees would recommend working at Cambium Networks to a friend.
Net Promoter Score
0
NPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
