79
NPS
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Cambria
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About Cambria's Brand
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Cambria NPS
Cambria's Net Promoter Score (NPS) is a 79 with 79% Promoters, 21% Passives, and 0% Detractors. Net Promoter Score tracks whether Cambria's customers would recommend using the product based on a scale of -100 to 100.
Cambria Overall NPS
| 79% | Promoters |
|---|---|
| 21% | Passives |
| 0% | Detractors |
Cambria NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
May 2023 100 | May 2023 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Feb 2024 90 | Feb 2024 | 90 |
May 2024 81 | May 2024 | 81 |
Jul 2024 83 | Jul 2024 | 83 |
Sep 2024 76 | Sep 2024 | 76 |
Jul 2025 78 | Jul 2025 | 78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cambria NPS by Gender
Cambria's NPS was rated 75 by Female customers on Comparably.
Female
75
Cambria's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Male
N/A
Cambria's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Cambria NPS by Ethnicity
Cambria's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Cambria Customer Reviews
Out of the 2 Cambria customer reviews 2 were positive and 0 were constructive. Cambria customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Cambria Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Cambria users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cambria Customer Loyalty Score by Gender
Cambria's Customer Loyalty score was rated 55 by Female customers on Comparably.
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Female
55%
Yes
Male
N/A
Yes
Cambria Customer Loyalty Score by Ethnicity
Cambria's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cambria.
40
out of 100
Caucasian
Cambria Product Quality
4/5
Cambria has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Cambria Product Information
Cambria’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.cambriausa.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Cambria Product Quality
Cambria's Product Quality score was rated highest by Female customers.
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Ranked Cambria Product Quality the Highest
Cambria Product Quality Score by Gender
Cambria's Product Quality score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cambria.
Female
3.9/5
Male
N/A
Cambria Product Quality Score by Ethnicity
Cambria's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cambria.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Cambria Pricing
Cambria ROI & Value For Money
3.9/5
Cambria has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Cambria ROI
Cambria's ROI score was rated highest by Female customers.
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Ranked Cambria ROI the Highest
Cambria ROI Score by Gender
Cambria's ROI score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cambria.
Female
4/5
Male
N/A
Cambria ROI Score by Ethnicity
Cambria's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cambria.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Cambria Customer Satisfaction (CSAT)
Cambria Customer Satisfaction (CSAT) Score
75 / 100
Cambria has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cambria Customer Satisfaction
Cambria's Customer Satisfaction score was rated highest by Female customers.
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Ranked Cambria Customer Satisfaction the Highest
Cambria Customer Satisfaction Score by Gender
Cambria's Customer Satisfaction score was rated 75 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cambria.
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Cambria Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cambria's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cambria.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Cambria Customer Service
4.1/5
Cambria has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Cambria's Customer Service
Address
31496 Cambria Ave, Le Sueur, MN 56058
Website
http://www.cambriausa.com
Phone Number
5076655003
Quick Insights into Cambria Customer Service
Cambria's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Cambria's Customer Service score.
Ranked Cambria Customer Service the Highest
Cambria Customer Service Score by Gender
Cambria's Customer Service score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cambria.
Female
4/5
Male
N/A
Cambria Customer Service Score by Ethnicity
Cambria's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cambria.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Cambria as an Employer
3.8/5
Cambria has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Cambria scored a 79 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Cambria would recommend the brand to a friend. ENPS measures how likely Cambria employees would recommend working at Cambria to a friend.
Net Promoter Score
79
NPS Score
| 79% | Promoters |
|---|---|
| 21% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
