13
NPS
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Cambridge Associates
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About Cambridge Associates' Brand
With an extensive global research platform and experienced team of investment professionals, we are focused on helping you add long-term
Brand at a Glance
66%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Cambridge Associates NPS
Cambridge Associates's Net Promoter Score (NPS) is a 13 with 44% Promoters, 25% Passives, and 31% Detractors. Net Promoter Score tracks whether Cambridge Associates's customers would recommend using the product based on a scale of -100 to 100.
Cambridge Associates Overall NPS
| 44% | Promoters |
|---|---|
| 25% | Passives |
| 31% | Detractors |
Cambridge Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 50 | May 2022 | 50 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 20 | Nov 2022 | 20 |
Jan 2023 13 | Jan 2023 | 13 |
Jun 2023 25 | Jun 2023 | 25 |
Aug 2023 33 | Aug 2023 | 33 |
Sep 2023 30 | Sep 2023 | 30 |
Dec 2023 8 | Dec 2023 | 8 |
Jan 2024 22 | Jan 2024 | 22 |
Mar 2024 13 | Mar 2024 | 13 |
Aug 2024 12 | Aug 2024 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cambridge Associates NPS by Gender
Cambridge Associates's NPS was rated -25 by Male customers on Comparably.
Male
-25
Cambridge Associates's NPS was rated -25 by Male customers on Comparably.
0%
Promoters
75%
Passives
25%
Detractors
Female
N/A
Cambridge Associates's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cambridge Associates NPS by Ethnicity
Cambridge Associates's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Cambridge Associates Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Cambridge Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cambridge Associates Customer Loyalty Score by Gender
Cambridge Associates's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Cambridge Associates Customer Loyalty Score by Ethnicity
Cambridge Associates's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
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40
out of 100
Caucasian
Cambridge Associates Product Quality
3.7/5
Cambridge Associates has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Cambridge Associates Product Information
Cambridge Associates’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
Quick Insights into Cambridge Associates Product Quality
Cambridge Associates's Product Quality score was rated highest by Male customers.
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Ranked Cambridge Associates Product Quality the Highest
Cambridge Associates Product Quality Score by Gender
Cambridge Associates's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Cambridge Associates Product Quality Score by Ethnicity
Cambridge Associates's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cambridge Associates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Cambridge Associates Pricing
Cambridge Associates ROI & Value For Money
3.7/5
Cambridge Associates has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Cambridge Associates ROI
Cambridge Associates's ROI score was rated highest by Male customers.
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Ranked Cambridge Associates ROI the Highest
Cambridge Associates ROI Score by Gender
Cambridge Associates's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Cambridge Associates ROI Score by Ethnicity
Cambridge Associates's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cambridge Associates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Cambridge Associates Customer Satisfaction (CSAT)
Cambridge Associates Customer Satisfaction (CSAT) Score
69 / 100
Cambridge Associates has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
31%
Satisfied
38%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cambridge Associates Customer Satisfaction
Cambridge Associates's Customer Satisfaction score was rated highest by Male customers.
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Ranked Cambridge Associates Customer Satisfaction the Highest
Cambridge Associates Customer Satisfaction Score by Gender
Cambridge Associates's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cambridge Associates.
75 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cambridge Associates Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cambridge Associates' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Cambridge Associates Customer Service
3.7/5
Cambridge Associates has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Cambridge Associates's Customer Service
Address
Boston, MA
Website
http://www.cambridgeassociates.com
Phone Number
6174577501
Quick Insights into Cambridge Associates Customer Service
Cambridge Associates's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Cambridge Associates' Customer Service score.
Ranked Cambridge Associates Customer Service the Highest
Cambridge Associates Customer Service Score by Gender
Cambridge Associates's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cambridge Associates.
Male
3.7/5
Female
N/A
Cambridge Associates Customer Service Score by Ethnicity
Cambridge Associates's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cambridge Associates.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Cambridge Associates as an Employer
3.8/5
Cambridge Associates has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Cambridge Associates scored a 13 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Cambridge Associates would recommend the brand to a friend. ENPS measures how likely Cambridge Associates employees would recommend working at Cambridge Associates to a friend.
Net Promoter Score
13
NPS Score
| 44% | Promoters |
|---|---|
| 25% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
