-100
NPS
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Brand Page
Cambridge Cognition
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About Cambridge Cognition's Brand
Cognitive assessment software for clinical trials, academic research and healthcare
Brand at a Glance
4/5
Product Quality
3/5
Pricing
Cambridge Cognition NPS
Cambridge Cognition's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Cambridge Cognition's customers would recommend using the product based on a scale of -100 to 100.
Cambridge Cognition Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Cambridge Cognition NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cambridge Cognition Product Quality
4/5
Cambridge Cognition has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Cambridge Cognition Product Information
Cambridge Cognition’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Cambridge Cognition Pricing
Cambridge Cognition ROI & Value For Money
3/5
Cambridge Cognition has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Cambridge Cognition Customer Satisfaction (CSAT)
Cambridge Cognition Customer Satisfaction (CSAT) Score
100 / 100
Cambridge Cognition has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Consumer vs. Employees
Cambridge Cognition scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Cambridge Cognition would recommend the brand to a friend. ENPS measures how likely Cambridge Cognition employees would recommend working at Cambridge Cognition to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
