-25
NPS
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Brand Page
Cambridge Mobile Telematics
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About Cambridge Mobile Telematics' Brand
Making roads safer by making drivers better.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
3.2/5
Customer Service
Cambridge Mobile Telematics NPS
Cambridge Mobile Telematics's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Cambridge Mobile Telematics's customers would recommend using the product based on a scale of -100 to 100.
Cambridge Mobile Telematics Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Cambridge Mobile Telematics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Mar 2023 0 | Mar 2023 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2025 -25 | Jan 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cambridge Mobile Telematics Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Cambridge Mobile Telematics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cambridge Mobile Telematics Product Quality
2.7/5
Cambridge Mobile Telematics has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cambridge Mobile Telematics' overall Product Quality score rated by its users and customers.
Cambridge Mobile Telematics Product Information
Cambridge Mobile Telematics’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://cmtelematics.com
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Insurance
Mobile App
Cambridge Mobile Telematics Pricing
Cambridge Mobile Telematics ROI & Value For Money
2.7/5
Cambridge Mobile Telematics has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cambridge Mobile Telematics' overall ROI score rated by its users and customers.
Cambridge Mobile Telematics Customer Satisfaction (CSAT)
Cambridge Mobile Telematics Customer Satisfaction (CSAT) Score
33 / 100
Cambridge Mobile Telematics has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cambridge Mobile Telematics Customer Service
3.2/5
Cambridge Mobile Telematics has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cambridge Mobile Telematics' overall Customer Service score rated by its users and customers.
About Cambridge Mobile Telematics's Customer Service
Address
314 Main Street, Suite 1200, Cambridge, MA 02142
Website
http://cmtelematics.com
Phone Number
(610) 212-1014
Cambridge Mobile Telematics as an Employer
2.4/5
Cambridge Mobile Telematics has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Cambridge Mobile Telematics
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cambridge Mobile Telematics scored a -25 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of Cambridge Mobile Telematics would recommend the brand to a friend. ENPS measures how likely Cambridge Mobile Telematics employees would recommend working at Cambridge Mobile Telematics to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 21% | Promoters |
|---|---|
| 5% | Passive |
| 74% | Detractors |
