10
NPS
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Camden Property Trust
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About Camden Property Trust's Brand
Camden Property Trust, is a real estate company primarily engaged in the ownership, management, and development of multifamily apartment communities.
Brand at a Glance
92%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Camden Property Trust NPS
Camden Property Trust's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Camden Property Trust's customers would recommend using the product based on a scale of -100 to 100.
Camden Property Trust Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Camden Property Trust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 66 | Sep 2022 | 66 |
Mar 2023 25 | Mar 2023 | 25 |
May 2023 40 | May 2023 | 40 |
Jun 2023 17 | Jun 2023 | 17 |
Sep 2023 -1 | Sep 2023 | -1 |
Oct 2023 0 | Oct 2023 | 0 |
Feb 2024 10 | Feb 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Camden Property Trust Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Camden Property Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Camden Property Trust Product Quality
3.4/5
Camden Property Trust has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Camden Property Trust Product Information
Camden Property Trust’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://camdenliving.com
- Company Size
- 1,001-5,000 Employees
Industry
Commercial Real Estate
Real Estate
Camden Property Trust Pricing
Camden Property Trust ROI & Value For Money
3.3/5
Camden Property Trust has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Camden Property Trust Customer Satisfaction (CSAT)
Camden Property Trust Customer Satisfaction (CSAT) Score
67 / 100
Camden Property Trust has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Camden Property Trust Customer Service
3.6/5
Camden Property Trust has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Camden Property Trust's Customer Service
Address
11 Greenway Plaza Suite 2400, Houston, TX 77046
Website
http://camdenliving.com
Phone Number
+1 713-354-2787
Camden Property Trust's Social Links
Camden Property Trust as an Employer
4.2/5
Camden Property Trust has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Camden Property Trust scored a 10 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Camden Property Trust would recommend the brand to a friend. ENPS measures how likely Camden Property Trust employees would recommend working at Camden Property Trust to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 53% | Promoters |
|---|---|
| 6% | Passive |
| 41% | Detractors |
