100
NPS
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Camellia
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About Camellia's Brand
Camellia PLC is a United Kingdom-based holding company. Its operating divisions include Agriculture, Banking and Financial Services, Engineering, Food Service and Investments. The company produces tea, edible nuts, citrus, rubber, fruits, and other horticultural products. Camellia generates the majority of its revenue from Agriculture and horticulture segment. The group operates in the United Kingdom, Continental Europe, India, Kenya, Malawi, Bangladesh, North America and Bermuda, South Africa, and South America.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Camellia NPS
Camellia's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Camellia's customers would recommend using the product based on a scale of -100 to 100.
Camellia Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Camellia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Camellia Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Camellia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Camellia Product Quality
5/5
Camellia has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Camellia's overall Product Quality score rated by its users and customers.
Camellia Product Information
Camellia’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.camellia.plc.uk
- Company Size
- 10,000+ Employees
Camellia Pricing
Camellia ROI & Value For Money
5/5
Camellia has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Camellia's overall ROI score rated by its users and customers.
Camellia Customer Satisfaction (CSAT)
Camellia Customer Satisfaction (CSAT) Score
100 / 100
Camellia has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Camellia Customer Service
5/5
Camellia has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Camellia's overall Customer Service score rated by its users and customers.
About Camellia's Customer Service
Address
Linton Park, Maidstone, ME17 4AB Bahamas
Website
www.camellia.plc.uk
Phone Number
7
Consumer vs. Employees
Camellia scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Camellia would recommend the brand to a friend. ENPS measures how likely Camellia employees would recommend working at Camellia to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
