-69
NPS
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Brand Page
Camelot
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About Camelot's Brand
Camelot is a voter database and political outreach software for progressive campaigns.
Brand at a Glance
57%
Customer Loyalty
2/5
Product Quality
1.7/5
Pricing
2.2/5
Customer Service
Camelot NPS
Camelot's Net Promoter Score (NPS) is a -69 with 10% Promoters, 11% Passives, and 79% Detractors. Net Promoter Score tracks whether Camelot's customers would recommend using the product based on a scale of -100 to 100.
Camelot Overall NPS
| 10% | Promoters |
|---|---|
| 11% | Passives |
| 79% | Detractors |
Camelot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Sep 2020 -100 | Sep 2020 | -100 |
Oct 2020 -100 | Oct 2020 | -100 |
Dec 2020 -83 | Dec 2020 | -83 |
Jan 2021 -85 | Jan 2021 | -85 |
Mar 2021 -66 | Mar 2021 | -66 |
Jun 2021 -63 | Jun 2021 | -63 |
Sep 2021 -67 | Sep 2021 | -67 |
Oct 2022 -70 | Oct 2022 | -70 |
Dec 2022 -63 | Dec 2022 | -63 |
Jan 2023 -66 | Jan 2023 | -66 |
Mar 2024 -69 | Mar 2024 | -69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Camelot Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Camelot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Camelot Product Quality
2/5
Camelot has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Camelot's overall Product Quality score rated by its users and customers.
Camelot Product Information
Camelot’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://camelotapp.com
- Company Size
- 11-50 Employees
Industry
Tech
Government & Legal
Camelot Pricing
Camelot ROI & Value For Money
1.7/5
Camelot has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Camelot Customer Satisfaction (CSAT)
Camelot Customer Satisfaction (CSAT) Score
33 / 100
Camelot has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Camelot Customer Service
2.2/5
Camelot has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Camelot's Customer Service
Website
http://camelotapp.com
Phone Number
(202) 681-2263
Camelot as an Employer
4.1/5
Camelot has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Camelot scored a -69 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Camelot would recommend the brand to a friend. ENPS measures how likely Camelot employees would recommend working at Camelot to a friend.
Net Promoter Score
-69
NPS Score
| 10% | Promoters |
|---|---|
| 11% | Passive |
| 79% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 27% | Promoters |
|---|---|
| 46% | Passive |
| 27% | Detractors |
