-100
NPS
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Brand Page
Cameo Global
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About Cameo Global's Brand
Cameo Global has offered expertise in IT solutions and telecommunications since 1994.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
5/5
Pricing
3.5/5
Customer Service
Cameo Global NPS
Cameo Global's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Cameo Global's customers would recommend using the product based on a scale of -100 to 100.
Cameo Global Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Cameo Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cameo Global Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cameo Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cameo Global Product Quality
2.5/5
Cameo Global has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cameo Global's overall Product Quality score rated by its users and customers.
Cameo Global Product Information
Cameo Global’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.cameoglobal.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Cameo Global Pricing
Cameo Global ROI & Value For Money
5/5
Cameo Global has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cameo Global's overall ROI score rated by its users and customers.
Cameo Global Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cameo Global Customer Service
3.5/5
Cameo Global has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cameo Global's overall Customer Service score rated by its users and customers.
About Cameo Global's Customer Service
Address
San Francisco Bay Area 4695 Chabot Drive, Suite 101, Pleasanton, CA 94588
Website
http://www.cameoglobal.com/
Cameo Global as an Employer
3.0/5
Cameo Global has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Cameo Global scored a -100 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of Cameo Global would recommend the brand to a friend. ENPS measures how likely Cameo Global employees would recommend working at Cameo Global to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
