0
NPS
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Camin Cargo Control
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About Camin Cargo Control's Brand
A leading provider of Inspection and Laboratory Testing services to the Petroleum Industry
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.4/5
Pricing
3.9/5
Customer Service
Camin Cargo Control NPS
Camin Cargo Control's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Camin Cargo Control's customers would recommend using the product based on a scale of -100 to 100.
Camin Cargo Control Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Camin Cargo Control NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Nov 2022 -50 | Nov 2022 | -50 |
Jun 2023 -20 | Jun 2023 | -20 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Camin Cargo Control Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Camin Cargo Control users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Camin Cargo Control Product Quality
4/5
Camin Cargo Control has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Camin Cargo Control's overall Product Quality score rated by its users and customers.
Camin Cargo Control Product Information
Camin Cargo Control’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.camincargo.com/
- Company Size
- 501-1,000 Employees
Camin Cargo Control Pricing
Camin Cargo Control ROI & Value For Money
3.4/5
Camin Cargo Control has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Camin Cargo Control Customer Satisfaction (CSAT)
Camin Cargo Control Customer Satisfaction (CSAT) Score
100 / 100
Camin Cargo Control has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Camin Cargo Control Customer Service
3.9/5
Camin Cargo Control has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Camin Cargo Control's Customer Service
Address
230 Marion Avenue, Linden, NJ 07036
Website
http://www.camincargo.com/
Phone Number
(713) 910-1661
Camin Cargo Control as an Employer
4.5/5
Camin Cargo Control has a 4.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Camin Cargo Control scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Camin Cargo Control would recommend the brand to a friend. ENPS measures how likely Camin Cargo Control employees would recommend working at Camin Cargo Control to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 45% | Promoters |
|---|---|
| 30% | Passive |
| 25% | Detractors |
