49
NPS
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Campbell Ewald
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About Campbell Ewald's Brand
Campbell-Ewald is an advertising and digital communication agency.
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.4/5
Customer Service
Campbell Ewald NPS
Campbell Ewald's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Campbell Ewald's customers would recommend using the product based on a scale of -100 to 100.
Campbell Ewald Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Campbell Ewald NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 50 | Jan 2022 | 50 |
May 2023 66 | May 2023 | 66 |
Jun 2023 25 | Jun 2023 | 25 |
Jun 2024 40 | Jun 2024 | 40 |
Aug 2025 49 | Aug 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Campbell Ewald Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Campbell Ewald users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Campbell Ewald Customer Loyalty Score by Industry
Campbell Ewald's Customer Loyalty score was rated 70% by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Campbell Ewald Product Quality
3.6/5
Campbell Ewald has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Campbell Ewald Product Information
Campbell Ewald’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Campbell Ewald's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Hardware and Devices
Media
SaaS
Social
Sports & Entertainment
Virtual Reality
Quick Insights into Campbell Ewald Product Quality
Campbell Ewald's Product Quality score was rated highest by customers from the Automotive and Transportation industry.
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Ranked Campbell Ewald Product Quality the Highest
Campbell Ewald Product Quality Score by Industry
Campbell Ewald's Product Quality score was rated 3.5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Campbell Ewald Pricing
Campbell Ewald ROI & Value For Money
3.9/5
Campbell Ewald has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Campbell Ewald Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Campbell Ewald ROI
Campbell Ewald's ROI score was rated highest by customers from the Automotive and Transportation industry.
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Ranked Campbell Ewald ROI the Highest
Campbell Ewald ROI Score by Industry
Campbell Ewald's ROI score was rated 4.5 stars by Automotive and Transportation industry customers.
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Campbell Ewald Customer Satisfaction (CSAT)
Campbell Ewald Customer Satisfaction (CSAT) Score
75 / 100
Campbell Ewald has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Campbell Ewald Customer Satisfaction
Campbell Ewald's Customer Satisfaction score was rated highest by customers from the Automotive and Transportation industry.
Sign Up to unlock insights into how customers have ranked Campbell Ewald's Customer Satisfaction.
Ranked Campbell Ewald Customer Satisfaction the Highest
Campbell Ewald Customer Satisfaction Score by Industry
Campbell Ewald's Customer Satisfaction score was rated 67 points by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Campbell Ewald Customer Service
3.4/5
Campbell Ewald has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Campbell Ewald's Customer Service
Address
30400 Van Dyke, Warren, MI
Website
http://www.lowecampbellewald.com
Phone Number
(586) 803-0912
Quick Insights into Campbell Ewald Customer Service
Campbell Ewald's Customer Service score was rated highest by customers from the Automotive and Transportation industry.
Sign Up to unlock insights into how customers have ranked Campbell Ewald's Customer Service score.
Ranked Campbell Ewald Customer Service the Highest
Campbell Ewald Customer Service Score by Industry
Campbell Ewald's Customer Service score was rated 3.5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Campbell Ewald as an Employer
2.5/5
Campbell Ewald has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Campbell Ewald scored a 49 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Campbell Ewald would recommend the brand to a friend. ENPS measures how likely Campbell Ewald employees would recommend working at Campbell Ewald to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
