70
NPS
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CampMinder
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About CampMinder's Brand
CampMinder is a web-based camp management and communication system designed by former campers, staff, and you - the camp professional.
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
3.4/5
Customer Service
CampMinder NPS
CampMinder's Net Promoter Score (NPS) is a 70 with 78% Promoters, 14% Passives, and 8% Detractors. Net Promoter Score tracks whether CampMinder's customers would recommend using the product based on a scale of -100 to 100.
CampMinder Overall NPS
| 78% | Promoters |
|---|---|
| 14% | Passives |
| 8% | Detractors |
CampMinder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
Feb 2022 71 | Feb 2022 | 71 |
Apr 2023 68 | Apr 2023 | 68 |
Sep 2025 68 | Sep 2025 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CampMinder NPS by Usage
CampMinder's NPS was rated the highest by customers who have used CampMinder's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
1 to 2 Years 61 | 1 to 2 Years | 61 |
2 to 5 Years 70 | 2 to 5 Years | 70 |
5 to 10 Years 73 | 5 to 10 Years | 73 |
CampMinder Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CampMinder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CampMinder Product Quality
4.4/5
CampMinder has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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CampMinder Product Information
CampMinder serves markets in the United States and Canada. CampMinder supports Web devices and offers products for small and medium sized businesses.
CampMinder’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.campminder.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Sports & Entertainment
Languages Supported
English
Product Type
Camp Management Software
Quick Insights into CampMinder Product Quality
CampMinder's Product Quality score was rated highest by customers who have used CampMinder's products/services for 1 to 2 Years.
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Ranked CampMinder Product Quality the Highest
CampMinder Product Quality Score by Usage
CampMinder's Product Quality score was rated 3.9 stars by customers who have used CampMinder's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CampMinder Pricing
CampMinder ROI & Value For Money
4.4/5
CampMinder has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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CampMinder Pricing Plans
CampMinder has a pricing structure that accommodates small and medium businesses.
Who Uses CampMinder?
Small Businesses
Medium Businesses
CampMinder Customer Satisfaction (CSAT)
CampMinder Customer Satisfaction (CSAT) Score
50 / 100
CampMinder has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CampMinder Customer Service
3.4/5
CampMinder has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About CampMinder's Customer Service
Address
5766 Central Ave, Boulder, CO 80301
Website
http://www.campminder.com/
Phone Number
3193319908
CampMinder as an Employer
4.3/5
CampMinder has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CampMinder scored a 70 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of CampMinder would recommend the brand to a friend. ENPS measures how likely CampMinder employees would recommend working at CampMinder to a friend.
Net Promoter Score
70
NPS Score
| 78% | Promoters |
|---|---|
| 14% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
