-34
NPS
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Campus Advantage
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About Campus Advantage's Brand
National student housing company based in Austin TX.
Brand at a Glance
59%
Customer Loyalty
2.4/5
Product Quality
2.6/5
Pricing
2.8/5
Customer Service
Campus Advantage NPS
Campus Advantage's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Campus Advantage's customers would recommend using the product based on a scale of -100 to 100.
Campus Advantage Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Campus Advantage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Sep 2023 -20 | Sep 2023 | -20 |
Aug 2025 -33 | Aug 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Campus Advantage NPS by Gender
Campus Advantage's NPS was rated -34 by Female customers on Comparably.
Female
-34
Campus Advantage's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Campus Advantage's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Campus Advantage NPS by Age
Campus Advantage's NPS was rated 34 points by customers ages 18-25 on Comparably.
Campus Advantage Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Campus Advantage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Campus Advantage Customer Loyalty Score by Gender
Campus Advantage's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Campus Advantage.
Female
70%
Yes
Male
N/A
Yes
Campus Advantage Customer Loyalty Score by Age
Campus Advantage's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Campus Advantage.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Campus Advantage Product Quality
2.4/5
Campus Advantage has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Campus Advantage's overall Product Quality score rated by its users and customers.
Campus Advantage Product Information
Campus Advantage’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.campusadv.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Real Estate
Quick Insights into Campus Advantage Product Quality
Campus Advantage's Product Quality score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Campus Advantage's Product Quality.
Ranked Campus Advantage Product Quality the Highest
Campus Advantage Product Quality Score by Gender
Campus Advantage's Product Quality score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Campus Advantage.
Female
2/5
Male
N/A
Campus Advantage Product Quality Score by Age
Campus Advantage's Product Quality score was rated 3.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Campus Advantage.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
Campus Advantage Pricing
Campus Advantage ROI & Value For Money
2.6/5
Campus Advantage has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Campus Advantage's overall ROI score rated by its users and customers.
Quick Insights into Campus Advantage ROI
Campus Advantage's ROI score was rated highest by customers ages 18-25.
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Ranked Campus Advantage ROI the Highest
Campus Advantage ROI Score by Gender
Campus Advantage's ROI score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Campus Advantage.
Female
2/5
Male
N/A
Campus Advantage ROI Score by Age
Campus Advantage's ROI score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Campus Advantage.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Campus Advantage Customer Satisfaction (CSAT)
Campus Advantage Customer Satisfaction (CSAT) Score
40 / 100
Campus Advantage has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Campus Advantage Customer Satisfaction
Campus Advantage's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Campus Advantage's Customer Satisfaction.
Ranked Campus Advantage Customer Satisfaction the Highest
Campus Advantage Customer Satisfaction Score by Gender
Campus Advantage's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Campus Advantage.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Campus Advantage Customer Satisfaction Score by Age
Campus Advantage's Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Campus Advantage.
0
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40
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% |
Campus Advantage Customer Service
2.8/5
Campus Advantage has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Campus Advantage's overall Customer Service score rated by its users and customers.
About Campus Advantage's Customer Service
Address
110 Wild Basin Road Suite 365, Austin, TX
Website
http://www.campusadv.com/
Phone Number
(512) 472-6222
Quick Insights into Campus Advantage Customer Service
Campus Advantage's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Campus Advantage's Customer Service score.
Ranked Campus Advantage Customer Service the Highest
Campus Advantage Customer Service Score by Gender
Campus Advantage's Customer Service score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Campus Advantage.
Female
2/5
Male
N/A
Campus Advantage Customer Service Score by Age
Campus Advantage's Customer Service score was rated 3.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Campus Advantage.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
Campus Advantage as an Employer
2.9/5
Campus Advantage has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Campus Advantage scored a -34 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Campus Advantage would recommend the brand to a friend. ENPS measures how likely Campus Advantage employees would recommend working at Campus Advantage to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
