42
NPS
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Camsurf
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About Camsurf's Brand
The Family-Friendly Video Messaging Web and Mobile App
Brand at a Glance
87%
Customer Loyalty
3.5/5
Product Quality
2.6/5
Pricing
4/5
Customer Service
Camsurf NPS
Camsurf's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether Camsurf's customers would recommend using the product based on a scale of -100 to 100.
Camsurf Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
Camsurf NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
May 2023 0 | May 2023 | 0 |
May 2024 33 | May 2024 | 33 |
Jul 2024 50 | Jul 2024 | 50 |
Oct 2024 60 | Oct 2024 | 60 |
Nov 2024 43 | Nov 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Camsurf Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Camsurf users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Camsurf Product Quality
3.5/5
Camsurf has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Camsurf's overall Product Quality score rated by its users and customers.
Camsurf Product Information
Camsurf’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://camsurf.com/
Industry
Tech
Enterprise
Mobile App
Productivity
SaaS
Social
Camsurf Pricing
Camsurf ROI & Value For Money
2.6/5
Camsurf has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Camsurf Customer Satisfaction (CSAT)
Camsurf Customer Satisfaction (CSAT) Score
66 / 100
Camsurf has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Camsurf Customer Service
4/5
Camsurf has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Camsurf's Customer Service
Website
https://camsurf.com/
Phone Number
(888)353-8479
Consumer vs. Employees
Camsurf scored a 42 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Camsurf would recommend the brand to a friend. ENPS measures how likely Camsurf employees would recommend working at Camsurf to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
