-51
NPS
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Camuto Group
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About Camuto Group's Brand
Camuto Group is a family-owned footwear and lifestyle brand company.
Brand at a Glance
81%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
2/5
Customer Service
Camuto Group NPS
Camuto Group's Net Promoter Score (NPS) is a -51 with 12% Promoters, 25% Passives, and 63% Detractors. Net Promoter Score tracks whether Camuto Group's customers would recommend using the product based on a scale of -100 to 100.
Camuto Group Overall NPS
| 12% | Promoters |
|---|---|
| 25% | Passives |
| 63% | Detractors |
Camuto Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Dec 2021 -50 | Dec 2021 | -50 |
Feb 2022 -66 | Feb 2022 | -66 |
Aug 2022 -25 | Aug 2022 | -25 |
Jun 2023 -20 | Jun 2023 | -20 |
Aug 2024 -43 | Aug 2024 | -43 |
Feb 2025 -50 | Feb 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Camuto Group NPS by Gender
Camuto Group's NPS was rated -51 by Female customers on Comparably.
Female
-51
Camuto Group's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Male
N/A
Camuto Group's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Camuto Group NPS by Ethnicity
Camuto Group's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Camuto Group Customer Reviews
Out of the 3 Camuto Group customer reviews 0 were positive and 3 were constructive. Camuto Group customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Camuto Group Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Camuto Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Camuto Group Customer Loyalty Score by Gender
Camuto Group's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
Camuto Group Customer Loyalty Score by Ethnicity
Camuto Group's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Camuto Group.
70
out of 100
Caucasian
Camuto Group Product Quality
2.4/5
Camuto Group has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Camuto Group Product Information
Camuto Group’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.camutogroup.com/
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Hardware and Devices
Quick Insights into Camuto Group Product Quality
Camuto Group's Product Quality score was rated highest by Caucasian customers.
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Ranked Camuto Group Product Quality the Highest
Camuto Group Product Quality Score by Gender
Camuto Group's Product Quality score was rated 2.2 by Female customers on Comparably.
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Female
2.2/5
Male
N/A
Camuto Group Product Quality Score by Ethnicity
Camuto Group's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Camuto Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Camuto Group Pricing
Camuto Group ROI & Value For Money
2.3/5
Camuto Group has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Camuto Group ROI
Camuto Group's ROI score was rated highest by Caucasian customers.
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Ranked Camuto Group ROI the Highest
Camuto Group ROI Score by Gender
Camuto Group's ROI score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Camuto Group ROI Score by Ethnicity
Camuto Group's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Camuto Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Camuto Group Customer Satisfaction (CSAT)
Camuto Group Customer Satisfaction (CSAT) Score
50 / 100
Camuto Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Camuto Group Customer Satisfaction
Camuto Group's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Camuto Group Customer Satisfaction the Highest
Camuto Group Customer Satisfaction Score by Gender
Camuto Group's Customer Satisfaction score was rated 60 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Camuto Group.
60 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Camuto Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Camuto Group's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Camuto Group.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Camuto Group Customer Service
2/5
Camuto Group has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Camuto Group's Customer Service
Address
411 West Putnam Avenue, Greenwich, CT
Website
http://www.camutogroup.com/
Phone Number
(203)413-7106
Quick Insights into Camuto Group Customer Service
Camuto Group's Customer Service score was rated highest by Caucasian customers.
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Ranked Camuto Group Customer Service the Highest
Camuto Group Customer Service Score by Gender
Camuto Group's Customer Service score was rated 1.6 by Female customers on Comparably.
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Female
1.6/5
Male
N/A
Camuto Group Customer Service Score by Ethnicity
Camuto Group's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Camuto Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Camuto Group as an Employer
2.8/5
Camuto Group has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Camuto Group scored a -51 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Camuto Group would recommend the brand to a friend. ENPS measures how likely Camuto Group employees would recommend working at Camuto Group to a friend.
Net Promoter Score
-51
NPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
