0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CAN Capital
Marketing or Exec? Claim Your Free Account
About CAN Capital's Brand
CAN Capital provides capital to small and medium-sized businesses, using its own real-time platform and risk-scoring models.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
CAN Capital NPS
CAN Capital's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether CAN Capital's customers would recommend using the product based on a scale of -100 to 100.
CAN Capital Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
CAN Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Mar 2023 0 | Mar 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CAN Capital Customer Reviews
Out of the 2 CAN Capital customer reviews 2 were positive and 0 were constructive. CAN Capital customer reviews reflect that all customers have a favorable experience using the products/services of the company.
CAN Capital Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of CAN Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CAN Capital Product Quality
3.7/5
CAN Capital has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CAN Capital's overall Product Quality score rated by its users and customers.
CAN Capital Product Information
CAN Capital’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://cancapital.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
CAN Capital Pricing
CAN Capital ROI & Value For Money
3.3/5
CAN Capital has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CAN Capital's overall ROI score rated by its users and customers.
CAN Capital Customer Satisfaction (CSAT)
CAN Capital Customer Satisfaction (CSAT) Score
66 / 100
CAN Capital has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CAN Capital Customer Service
3.6/5
CAN Capital has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CAN Capital's overall Customer Service score rated by its users and customers.
About CAN Capital's Customer Service
Address
414 W 14th Street, 3rd Floor, New York City, NY
Website
http://cancapital.com
Phone Number
(877) 500-8282
CAN Capital as an Employer
2.4/5
CAN Capital has a 2.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
CAN Capital scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of CAN Capital would recommend the brand to a friend. ENPS measures how likely CAN Capital employees would recommend working at CAN Capital to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
