30
NPS
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Canara Bank
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About Canara Bank's Brand
Provider of banking products and services. The company is headquartered in Bangalore, India.
Brand at a Glance
91%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Canara Bank NPS
Canara Bank's Net Promoter Score (NPS) is a 30 with 57% Promoters, 16% Passives, and 27% Detractors. Net Promoter Score tracks whether Canara Bank's customers would recommend using the product based on a scale of -100 to 100.
Canara Bank Overall NPS
| 57% | Promoters |
|---|---|
| 16% | Passives |
| 27% | Detractors |
Canara Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 28 | Oct 2024 | 28 |
Nov 2024 28 | Nov 2024 | 28 |
Dec 2024 29 | Dec 2024 | 29 |
Jan 2025 32 | Jan 2025 | 32 |
Feb 2025 28 | Feb 2025 | 28 |
Mar 2025 29 | Mar 2025 | 29 |
Apr 2025 31 | Apr 2025 | 31 |
May 2025 29 | May 2025 | 29 |
Jun 2025 30 | Jun 2025 | 30 |
Jul 2025 30 | Jul 2025 | 30 |
Aug 2025 30 | Aug 2025 | 30 |
Oct 2025 29 | Oct 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canara Bank NPS by Gender
Female customers rated Canara Bank's NPS 39 points higher than Male customers.
Male
16
Canara Bank's NPS was rated 16 by Male customers on Comparably.
55%
Promoters
6%
Passives
39%
Detractors
Female
55
Canara Bank's NPS was rated 55 by Female customers on Comparably.
70%
Promoters
15%
Passives
15%
Detractors
Canara Bank NPS by Ethnicity
Canara Bank's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -8 | Asian or Pacific Islander | -8 |
Other 57 | Other | 57 |
Canara Bank NPS by Age
Canara Bank's NPS was rated 57 points by customers ages 18-25 on Comparably.
Canara Bank NPS by Usage
Canara Bank's NPS was rated the highest by customers who have used Canara Bank's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 61 | Less than 1 Year | 61 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 36 | 2 to 5 Years | 36 |
Over 10 Years -20 | Over 10 Years | -20 |
Canara Bank Customer Reviews
Out of the 8 Canara Bank customer reviews 5 were positive and 3 were constructive. Canara Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Canara Bank Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Canara Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canara Bank Customer Loyalty Score by Gender
Female customers rated Canara Bank's Customer Loyalty score 1% higher than Male customers.
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Male
95%
Yes
Female
96%
Yes
Canara Bank Customer Loyalty Score by Ethnicity
Canara Bank's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Canara Bank.
100
out of 100
Asian or Pacific Islander
92
out of 100
Other
Canara Bank Customer Loyalty Score by Age
Canara Bank's Customer Loyalty score was rated 97% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 97% | 18-25 | 97% |
Canara Bank Customer Loyalty Score by Usage
Canara Bank's Customer Loyalty score was rated the highest by customers who have used Canara Bank's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Canara Bank Customer Loyalty Score by Industry
Canara Bank's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Canara Bank Product Quality
4/5
Canara Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Canara Bank Product Information
Canara Bank’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Canara Bank's product the highest. Reviewers from the Banking and Financial Services industry rated Canara Bank the lowest at 3.4.
- Website
- www.canarabank.com
- Company Size
- 10,000+ Employees
Quick Insights into Canara Bank Product Quality
Canara Bank's Product Quality score was rated highest by Female customers, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Canara Bank Product Quality the Highest
Ranked Canara Bank Product Quality the Lowest
Canara Bank Product Quality Score by Gender
Female customers rated Canara Bank's Product Quality score 1 stars higher than Male customers.
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Male
3.6/5
Female
4.6/5
Canara Bank Product Quality Score by Ethnicity
Canara Bank's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Canara Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.4 | Other | 4.4 |
Canara Bank Product Quality Score by Age
Canara Bank's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Canara Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Canara Bank Product Quality Score by Usage
Canara Bank's Product Quality score was rated the highest by customers who have used Canara Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Canara Bank Product Quality Score by Industry
Canara Bank's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Canara Bank Pricing
Canara Bank ROI & Value For Money
3.8/5
Canara Bank has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Canara Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Canara Bank.
Quick Insights into Canara Bank ROI
Canara Bank's ROI score was rated highest by customers who have used Canara Bank's products/services for Less than 1 Year, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Canara Bank ROI the Highest
Ranked Canara Bank ROI the Lowest
Canara Bank ROI Score by Gender
Female customers rated Canara Bank's ROI score 0.6 stars higher than Male customers.
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Male
3.4/5
Female
4/5
Canara Bank ROI Score by Ethnicity
Canara Bank's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Canara Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 4.1 | Other | 4.1 |
Canara Bank ROI Score by Age
Canara Bank's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Canara Bank ROI Score by Usage
Canara Bank's ROI score was rated the highest by customers who have used Canara Bank's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Canara Bank ROI Score by Industry
Canara Bank's ROI score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Canara Bank Customer Satisfaction (CSAT)
Canara Bank Customer Satisfaction (CSAT) Score
85 / 100
Canara Bank has an overall Customer Satisfaction score of 85 rated by its users and customers.
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Very Satisfied
46%
Satisfied
39%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
1%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Canara Bank Customer Satisfaction
Canara Bank's Customer Satisfaction score was rated highest by customers who have used Canara Bank's products/services for 1 to 2 Years, and rated lowest by customers who have used Canara Bank's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Canara Bank's Customer Satisfaction.
Ranked Canara Bank Customer Satisfaction the Highest
Ranked Canara Bank Customer Satisfaction the Lowest
Canara Bank Customer Satisfaction Score by Gender
Female customers rated Canara Bank's Customer Satisfaction score 17 points higher than Male customers.
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73 / 100
MaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 22% |
90 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Canara Bank Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Canara Bank's Customer Satisfaction (CSAT) score was rated 62% according to Asian or Pacific Islander users and customers.
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62 / 100
Very Satisfied
62%
Satisfied
0%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
23%
CSAT according to Other
Canara Bank's Customer Satisfaction (CSAT) score was rated 92% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Canara Bank.
92 / 100
Very Satisfied
52%
Satisfied
40%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
4%
Canara Bank Customer Satisfaction Score by Age
Canara Bank's Customer Satisfaction score was rated 89 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 89% |
Canara Bank Customer Satisfaction Score by Usage
Canara Bank's Customer Satisfaction score was rated the highest by customers who have used Canara Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Canara Bank Customer Satisfaction Score by Industry
Canara Bank's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"score": 63,
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}Canara Bank Customer Service
4/5
Canara Bank has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Canara Bank's Customer Service
Address
112, J C Road, Bangalore, 560002
Website
www.canarabank.com
Phone Number
7
Quick Insights into Canara Bank Customer Service
Canara Bank's Customer Service score was rated highest by customers who have used Canara Bank's products/services for Less than 1 Year, and rated lowest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked Canara Bank's Customer Service score.
Ranked Canara Bank Customer Service the Highest
Ranked Canara Bank Customer Service the Lowest
Canara Bank Customer Service Score by Gender
Female customers rated Canara Bank's Customer Service score 0.7 stars higher than Male customers.
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Male
3.5/5
Female
4.2/5
Canara Bank Customer Service Score by Ethnicity
Canara Bank's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Canara Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 4.2 | Other | 4.2 |
Canara Bank Customer Service Score by Age
Canara Bank's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Canara Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Canara Bank Customer Service Score by Usage
Canara Bank's Customer Service score was rated the highest by customers who have used Canara Bank's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Canara Bank Customer Service Score by Industry
Canara Bank's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Canara Bank as an Employer
4.3/5
Canara Bank has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Canara Bank scored a 30 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Canara Bank would recommend the brand to a friend. ENPS measures how likely Canara Bank employees would recommend working at Canara Bank to a friend.
Net Promoter Score
30
NPS Score
| 57% | Promoters |
|---|---|
| 16% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
