45
NPS
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Canopy Growth
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About Canopy Growth's Brand
Manufacturer and distributor of cannabis based products intended to offer unmatched selection of premium medical marijuana. The company's cannabis based products are available in diverse brands and curated cannabis strain varieties in dried and oil extract forms, enabling the medical industries and other industries avail agricultural cannabis avail products to use to treat symptoms such as chronic pain, seizures, muscle spasms, nausea and loss of appetite.
Brand at a Glance
71%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Canopy Growth NPS
Canopy Growth's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Canopy Growth's customers would recommend using the product based on a scale of -100 to 100.
Canopy Growth Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Canopy Growth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 40 | Sep 2021 | 40 |
Feb 2022 49 | Feb 2022 | 49 |
Jun 2022 63 | Jun 2022 | 63 |
Aug 2022 55 | Aug 2022 | 55 |
Sep 2022 63 | Sep 2022 | 63 |
Nov 2022 67 | Nov 2022 | 67 |
Jan 2023 68 | Jan 2023 | 68 |
Feb 2023 71 | Feb 2023 | 71 |
Aug 2023 74 | Aug 2023 | 74 |
Nov 2023 63 | Nov 2023 | 63 |
Dec 2023 52 | Dec 2023 | 52 |
Mar 2024 44 | Mar 2024 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canopy Growth NPS by Usage
Canopy Growth's NPS was rated 0 points by customers who have used Canopy Growth's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Canopy Growth Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Canopy Growth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Canopy Growth Customer Loyalty Score by Usage
Canopy Growth's Customer Loyalty score was rated 70% by customers who have used Canopy Growth's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Canopy Growth Product Quality
3.8/5
Canopy Growth has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Canopy Growth Product Information
Canopy Growth’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.canopygrowth.com
- Company Size
- 501-1,000 Employees
Quick Insights into Canopy Growth Product Quality
Canopy Growth's Product Quality score was rated highest by customers who have used Canopy Growth's products/services for 1 to 2 Years.
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Ranked Canopy Growth Product Quality the Highest
Canopy Growth Product Quality Score by Usage
Canopy Growth's Product Quality score was rated 4.3 stars by customers who have used Canopy Growth's products/services for 1 to 2 Years.
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Canopy Growth Pricing
Canopy Growth ROI & Value For Money
3.6/5
Canopy Growth has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Canopy Growth ROI
Canopy Growth's ROI score was rated highest by customers who have used Canopy Growth's products/services for 1 to 2 Years.
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Ranked Canopy Growth ROI the Highest
Canopy Growth ROI Score by Usage
Canopy Growth's ROI score was rated 3.1 stars by customers who have used Canopy Growth's products/services for 1 to 2 Years.
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Canopy Growth Customer Satisfaction (CSAT)
Canopy Growth Customer Satisfaction (CSAT) Score
69 / 100
Canopy Growth has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
38%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Canopy Growth Customer Satisfaction
Canopy Growth's Customer Satisfaction score was rated highest by customers who have used Canopy Growth's products/services for 1 to 2 Years.
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Ranked Canopy Growth Customer Satisfaction the Highest
Canopy Growth Customer Satisfaction Score by Usage
Canopy Growth's Customer Satisfaction score was rated 67 points by customers who have used Canopy Growth's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Canopy Growth Customer Service
3.6/5
Canopy Growth has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Canopy Growth's Customer Service
Address
1 Hershey Drive, Smiths Falls, K7A 0A8
Website
www.canopygrowth.com
Phone Number
7
Quick Insights into Canopy Growth Customer Service
Canopy Growth's Customer Service score was rated highest by customers who have used Canopy Growth's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Canopy Growth's Customer Service score.
Ranked Canopy Growth Customer Service the Highest
Canopy Growth Customer Service Score by Usage
Canopy Growth's Customer Service score was rated 3.1 stars by customers who have used Canopy Growth's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Canopy Growth as an Employer
Consumer vs. Employees
Canopy Growth scored a 45 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Canopy Growth would recommend the brand to a friend. ENPS measures how likely Canopy Growth employees would recommend working at Canopy Growth to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 21% | Promoters |
|---|---|
| 37% | Passive |
| 42% | Detractors |
