-34
NPS
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Brand Page
Canopy
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About Canopy's Brand
Canopy's loan management and servicing platform enables fintechs and enterprises to embed financial products, go to market quickly, and service borrowers in a secure and compliant way. We offer the most flexible infrastructure to build and launch next-gen credit, debit, and lending products. Our API-first platform allows lenders to innovate and personalize in ways that maximize their growth and meet their customers’ needs with the fastest time to market. Our event-driven lending core is incredibly flexible with the different types of loans and policies it can support. Built for speed, scale, and high configurability, Canopy is the Loan Management System of choice for lenders that are breaking the mold and delivering customer-centric experiences in both the B2B space. We are redefining loan management.
Brand at a Glance
55%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
2.7/5
Customer Service
Canopy NPS
Canopy's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Canopy's customers would recommend using the product based on a scale of -100 to 100.
Canopy Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Canopy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Jan 2023 -33 | Jan 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canopy Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Canopy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canopy Product Quality
2/5
Canopy has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Canopy Product Information
Canopy’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://canopyservicing.com/
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Canopy Pricing
Canopy ROI & Value For Money
2/5
Canopy has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Canopy Customer Satisfaction (CSAT)
Canopy Customer Satisfaction (CSAT) Score
33 / 100
Canopy has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Canopy Customer Service
2.7/5
Canopy has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Canopy's Customer Service
Address
San Francisco – Oakland Bay Bridge, San Francisco, CA 94103
Website
https://canopyservicing.com/
Canopy's Social Links
Canopy as an Employer
4.5/5
Canopy has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Canopy scored a -34 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Canopy would recommend the brand to a friend. ENPS measures how likely Canopy employees would recommend working at Canopy to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 74% | Promoters |
|---|---|
| 22% | Passive |
| 4% | Detractors |
