-100
NPS
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Canopy Workforce Solutions
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About Canopy Workforce Solutions' Brand
Canopy is an HR application suite that combines a data integration platform with a master HR database that you control.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
1.5/5
Customer Service
Canopy Workforce Solutions NPS
Canopy Workforce Solutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Canopy Workforce Solutions's customers would recommend using the product based on a scale of -100 to 100.
Canopy Workforce Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Canopy Workforce Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canopy Workforce Solutions Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Canopy Workforce Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canopy Workforce Solutions Product Quality
2.5/5
Canopy Workforce Solutions has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Canopy Workforce Solutions' overall Product Quality score rated by its users and customers.
Canopy Workforce Solutions Product Information
Canopy Workforce Solutions’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://canopyws.com/
- Company Size
- 51-200 Employees
Industry
Professional Services
Canopy Workforce Solutions Pricing
Canopy Workforce Solutions ROI & Value For Money
3/5
Canopy Workforce Solutions has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Canopy Workforce Solutions' overall ROI score rated by its users and customers.
Canopy Workforce Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Canopy Workforce Solutions Customer Service
1.5/5
Canopy Workforce Solutions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Canopy Workforce Solutions' overall Customer Service score rated by its users and customers.
About Canopy Workforce Solutions's Customer Service
Address
655 Highland Avenue NE, Suite 3, Atlanta, GA 30312
Website
https://canopyws.com/
Phone Number
888.414.8852
Canopy Workforce Solutions as an Employer
3.1/5
Canopy Workforce Solutions has a 3.1/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Canopy Workforce Solutions
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Canopy Workforce Solutions scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Canopy Workforce Solutions would recommend the brand to a friend. ENPS measures how likely Canopy Workforce Solutions employees would recommend working at Canopy Workforce Solutions to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
