-25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Canteen
Marketing or Exec? Claim Your Free Account
About Canteen's Brand
"Canteen offers office coffee services, food and beverage vending."
Brand at a Glance
75%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
2.9/5
Customer Service
Canteen NPS
Canteen's Net Promoter Score (NPS) is a -25 with 33% Promoters, 9% Passives, and 58% Detractors. Net Promoter Score tracks whether Canteen's customers would recommend using the product based on a scale of -100 to 100.
Canteen Overall NPS
| 33% | Promoters |
|---|---|
| 9% | Passives |
| 58% | Detractors |
Canteen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -33 | Dec 2022 | -33 |
Jan 2023 -39 | Jan 2023 | -39 |
Jul 2023 -29 | Jul 2023 | -29 |
Aug 2023 -20 | Aug 2023 | -20 |
Sep 2023 -17 | Sep 2023 | -17 |
Nov 2023 -23 | Nov 2023 | -23 |
Dec 2023 -27 | Dec 2023 | -27 |
Jan 2024 -30 | Jan 2024 | -30 |
Mar 2024 -29 | Mar 2024 | -29 |
Jul 2024 -33 | Jul 2024 | -33 |
Feb 2025 -27 | Feb 2025 | -27 |
Dec 2025 -25 | Dec 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canteen NPS by Gender
Canteen's NPS was rated -40 by Male customers on Comparably.
Male
-40
Canteen's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
Canteen's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Canteen NPS by Ethnicity
Canteen's NPS was rated -25 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -25 | Other | -25 |
Canteen NPS by Age
Canteen's NPS was rated 0 points by customers ages 18-25 on Comparably.
Canteen NPS by Usage
Canteen's NPS was rated 0 points by customers who have used Canteen's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Canteen Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Canteen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canteen Customer Loyalty Score by Gender
Canteen's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Canteen.
Male
82%
Yes
Female
N/A
Yes
Canteen Customer Loyalty Score by Ethnicity
Canteen's Customer Loyalty score was rated 78% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Canteen.
78
out of 100
Other
Canteen Customer Loyalty Score by Age
Canteen's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Canteen.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Canteen Customer Loyalty Score by Usage
Canteen's Customer Loyalty score was rated 100% by customers who have used Canteen's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Canteen Product Quality
3.2/5
Canteen has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Canteen's overall Product Quality score rated by its users and customers.
Canteen Product Information
Canteen’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.canteen.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Food & Beverages
Quick Insights into Canteen Product Quality
Canteen's Product Quality score was rated highest by customers who have used Canteen's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Canteen's Product Quality.
Ranked Canteen Product Quality the Highest
Canteen Product Quality Score by Gender
Canteen's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Canteen.
Male
3/5
Female
N/A
Canteen Product Quality Score by Ethnicity
Canteen's Product Quality score was rated 3.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Canteen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
Canteen Product Quality Score by Age
Canteen's Product Quality score was rated 3.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Canteen.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
Canteen Product Quality Score by Usage
Canteen's Product Quality score was rated 3.3 stars by customers who have used Canteen's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Canteen Pricing
Canteen ROI & Value For Money
3.3/5
Canteen has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Canteen's overall ROI score rated by its users and customers.
Quick Insights into Canteen ROI
Canteen's ROI score was rated highest by customers who have used Canteen's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Canteen's ROI score.
Ranked Canteen ROI the Highest
Canteen ROI Score by Gender
Canteen's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Canteen.
Male
2.8/5
Female
N/A
Canteen ROI Score by Ethnicity
Canteen's ROI score was rated 2.9 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Canteen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.9 | Other | 2.9 |
Canteen ROI Score by Age
Canteen's ROI score was rated 3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Canteen.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
Canteen ROI Score by Usage
Canteen's ROI score was rated 3 stars by customers who have used Canteen's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Canteen Customer Satisfaction (CSAT)
Canteen Customer Satisfaction (CSAT) Score
53 / 100
Canteen has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
13%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
7%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Canteen Customer Satisfaction
Canteen's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Canteen's Customer Satisfaction.
Ranked Canteen Customer Satisfaction the Highest
Canteen Customer Satisfaction Score by Gender
Canteen's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Canteen.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Canteen Customer Satisfaction Score by Ethnicity
CSAT according to Other
Canteen's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Canteen.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
25%
Very Dissatisfied
0%
Canteen Customer Service
2.9/5
Canteen has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Canteen's overall Customer Service score rated by its users and customers.
About Canteen's Customer Service
Address
Charlotte, NC
Website
http://www.canteen.com
Quick Insights into Canteen Customer Service
Canteen's Customer Service score was rated highest by customers who have used Canteen's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Canteen's Customer Service score.
Ranked Canteen Customer Service the Highest
Canteen Customer Service Score by Gender
Canteen's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Canteen.
Male
3.1/5
Female
N/A
Canteen Customer Service Score by Ethnicity
Canteen's Customer Service score was rated 3.2 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Canteen.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.2 | Other | 3.2 |
Canteen Customer Service Score by Age
Canteen's Customer Service score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Canteen.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Canteen Customer Service Score by Usage
Canteen's Customer Service score was rated 3.8 stars by customers who have used Canteen's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Canteen as an Employer
3.2/5
Canteen has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Canteen scored a -25 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Canteen would recommend the brand to a friend. ENPS measures how likely Canteen employees would recommend working at Canteen to a friend.
Net Promoter Score
-25
NPS Score
| 33% | Promoters |
|---|---|
| 9% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 29% | Promoters |
|---|---|
| 15% | Passive |
| 56% | Detractors |
