-100
NPS
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Canterbury Park Holding Corporation
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About Canterbury Park Holding Corporation's Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Canterbury Park Holding Corporation NPS
Canterbury Park Holding Corporation's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Canterbury Park Holding Corporation's customers would recommend using the product based on a scale of -100 to 100.
Canterbury Park Holding Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Canterbury Park Holding Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canterbury Park Holding Corporation Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Canterbury Park Holding Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canterbury Park Holding Corporation Product Quality
1.5/5
Canterbury Park Holding Corporation has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Canterbury Park Holding Corporation Product Information
Canterbury Park Holding Corporation’s product quality score is a 1.5 out of 5 as rated by its users and customers.
Canterbury Park Holding Corporation Pricing
Canterbury Park Holding Corporation ROI & Value For Money
1.5/5
Canterbury Park Holding Corporation has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Canterbury Park Holding Corporation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Canterbury Park Holding Corporation Customer Service
1.5/5
Canterbury Park Holding Corporation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Canterbury Park Holding Corporation's Customer Service
Website
http://www.canterburypark.com
Canterbury Park Holding Corporation as an Employer
3.8/5
Canterbury Park Holding Corporation has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
CEO of Canterbury Park Holding Corporation
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Canterbury Park Holding Corporation scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Canterbury Park Holding Corporation would recommend the brand to a friend. ENPS measures how likely Canterbury Park Holding Corporation employees would recommend working at Canterbury Park Holding Corporation to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
