6
NPS
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Brand Page
Canvas Worldwide
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About Canvas Worldwide's Brand
Canvas Worldwide is a joint venture between INNOCEAN Worldwide and Horizon Media.
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Canvas Worldwide NPS
Canvas Worldwide's Net Promoter Score (NPS) is a 6 with 50% Promoters, 6% Passives, and 44% Detractors. Net Promoter Score tracks whether Canvas Worldwide's customers would recommend using the product based on a scale of -100 to 100.
Canvas Worldwide Overall NPS
| 50% | Promoters |
|---|---|
| 6% | Passives |
| 44% | Detractors |
Canvas Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 25 | Apr 2022 | 25 |
Jun 2022 40 | Jun 2022 | 40 |
Aug 2022 49 | Aug 2022 | 49 |
Nov 2022 29 | Nov 2022 | 29 |
Feb 2023 37 | Feb 2023 | 37 |
Mar 2023 30 | Mar 2023 | 30 |
Jun 2023 18 | Jun 2023 | 18 |
Jul 2023 9 | Jul 2023 | 9 |
Sep 2023 14 | Sep 2023 | 14 |
Jan 2024 8 | Jan 2024 | 8 |
Oct 2024 7 | Oct 2024 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canvas Worldwide NPS by Gender
Canvas Worldwide's NPS was rated 0 by Female customers on Comparably.
Female
0
Canvas Worldwide's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Canvas Worldwide's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Canvas Worldwide NPS by Ethnicity
Canvas Worldwide's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Canvas Worldwide NPS by Usage
Canvas Worldwide's NPS was rated -67 points by customers who have used Canvas Worldwide's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
Canvas Worldwide Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Canvas Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Canvas Worldwide Customer Loyalty Score by Gender
Canvas Worldwide's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Canvas Worldwide Customer Loyalty Score by Ethnicity
Canvas Worldwide's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Canvas Worldwide.
55
out of 100
Caucasian
Canvas Worldwide Customer Loyalty Score by Usage
Canvas Worldwide's Customer Loyalty score was rated 40% by customers who have used Canvas Worldwide's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Canvas Worldwide Product Quality
4/5
Canvas Worldwide has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Canvas Worldwide Product Information
Canvas Worldwide’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Productivity
SaaS
Quick Insights into Canvas Worldwide Product Quality
Canvas Worldwide's Product Quality score was rated highest by Female customers.
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Ranked Canvas Worldwide Product Quality the Highest
Canvas Worldwide Product Quality Score by Gender
Canvas Worldwide's Product Quality score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Canvas Worldwide Product Quality Score by Ethnicity
Canvas Worldwide's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Canvas Worldwide.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Canvas Worldwide Product Quality Score by Usage
Canvas Worldwide's Product Quality score was rated 2.6 stars by customers who have used Canvas Worldwide's products/services for Less than 1 Year.
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Canvas Worldwide Pricing
Canvas Worldwide ROI & Value For Money
3.4/5
Canvas Worldwide has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Canvas Worldwide ROI
Canvas Worldwide's ROI score was rated highest by Female customers.
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Ranked Canvas Worldwide ROI the Highest
Canvas Worldwide ROI Score by Gender
Canvas Worldwide's ROI score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Canvas Worldwide ROI Score by Ethnicity
Canvas Worldwide's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Canvas Worldwide.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Canvas Worldwide ROI Score by Usage
Canvas Worldwide's ROI score was rated 2 stars by customers who have used Canvas Worldwide's products/services for Less than 1 Year.
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Canvas Worldwide Customer Satisfaction (CSAT)
Canvas Worldwide Customer Satisfaction (CSAT) Score
60 / 100
Canvas Worldwide has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
10%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Canvas Worldwide Customer Satisfaction
Canvas Worldwide's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Canvas Worldwide Customer Satisfaction the Highest
Canvas Worldwide Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Canvas Worldwide's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Canvas Worldwide.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
Canvas Worldwide Customer Service
3.5/5
Canvas Worldwide has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Canvas Worldwide's Customer Service
Address
2015 Bluff Creek Dr, Salt Lake City, UT 90094
Website
http://www.canvasworldwide.com/
Phone Number
424) 303-43008
Quick Insights into Canvas Worldwide Customer Service
Canvas Worldwide's Customer Service score was rated highest by Female customers.
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Ranked Canvas Worldwide Customer Service the Highest
Canvas Worldwide Customer Service Score by Gender
Canvas Worldwide's Customer Service score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Canvas Worldwide Customer Service Score by Ethnicity
Canvas Worldwide's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Canvas Worldwide.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Canvas Worldwide Customer Service Score by Usage
Canvas Worldwide's Customer Service score was rated 2 stars by customers who have used Canvas Worldwide's products/services for Less than 1 Year.
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Canvas Worldwide as an Employer
4.3/5
Canvas Worldwide has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Canvas Worldwide scored a 6 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Canvas Worldwide would recommend the brand to a friend. ENPS measures how likely Canvas Worldwide employees would recommend working at Canvas Worldwide to a friend.
Net Promoter Score
6
NPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 28% | Promoters |
|---|---|
| 39% | Passive |
| 33% | Detractors |
