30
NPS
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Canyon Ranch
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About Canyon Ranch's Brand
** NOTE ** Please be advised that there has been some fraudulent activity on our Linkedin account regarding false job postings. We encourage all potential candidates to follow the below protocols and to be diligent when sharing any personal information: 1. Check the job posting is live and valid via our careers page: https://careers.canyonranch.com/ 2. Verify any communication with us by contacting our Talent team at [email protected] For more information, see the FBI's press release here: https://bit.ly/FBI-Warning Canyon Ranch aims to inspire people to make a commitment to healthy living, turning hopes and intentions into the highest enjoyment of life.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Canyon Ranch NPS
Canyon Ranch's Net Promoter Score (NPS) is a 30 with 55% Promoters, 20% Passives, and 25% Detractors. Net Promoter Score tracks whether Canyon Ranch's customers would recommend using the product based on a scale of -100 to 100.
Canyon Ranch Overall NPS
| 55% | Promoters |
|---|---|
| 20% | Passives |
| 25% | Detractors |
Canyon Ranch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 13 | Mar 2023 | 13 |
May 2023 11 | May 2023 | 11 |
Jul 2023 20 | Jul 2023 | 20 |
Oct 2023 27 | Oct 2023 | 27 |
Nov 2023 33 | Nov 2023 | 33 |
Dec 2023 30 | Dec 2023 | 30 |
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 27 | Feb 2024 | 27 |
Apr 2024 25 | Apr 2024 | 25 |
Jul 2024 18 | Jul 2024 | 18 |
Oct 2024 26 | Oct 2024 | 26 |
Nov 2024 30 | Nov 2024 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canyon Ranch NPS by Gender
Male customers rated Canyon Ranch's NPS 58 points higher than Female customers.
Male
25
Canyon Ranch's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
-33
Canyon Ranch's NPS was rated -33 by Female customers on Comparably.
17%
Promoters
33%
Passives
50%
Detractors
Canyon Ranch NPS by Ethnicity
Canyon Ranch's NPS was rated 13 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 13 | Caucasian | 13 |
Canyon Ranch NPS by Age
Canyon Ranch's NPS was rated 0 points by customers ages 41-45 on Comparably.
Canyon Ranch NPS by Usage
Canyon Ranch's NPS was rated the highest by customers who have used Canyon Ranch's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
5 to 10 Years -33 | 5 to 10 Years | -33 |
Canyon Ranch Customer Reviews
Out of the 2 Canyon Ranch customer reviews 2 were positive and 0 were constructive. Canyon Ranch customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Canyon Ranch Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Canyon Ranch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Canyon Ranch Customer Loyalty Score by Gender
Female customers rated Canyon Ranch's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
Canyon Ranch Customer Loyalty Score by Ethnicity
Canyon Ranch's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Canyon Ranch.
87
out of 100
Caucasian
Canyon Ranch Customer Loyalty Score by Age
Canyon Ranch's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Canyon Ranch Customer Loyalty Score by Usage
Canyon Ranch's Customer Loyalty score was rated the highest by customers who have used Canyon Ranch's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Canyon Ranch Customer Loyalty Score by Industry
Canyon Ranch's Customer Loyalty score was rated 70% by Arts and Entertainment industry customers.
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Canyon Ranch Product Quality
3.6/5
Canyon Ranch has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Canyon Ranch Product Information
Canyon Ranch’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Canyon Ranch's product the highest.
- Website
- http://www.canyonranch.com
- Company Size
- 1,001-5,000 Employees
Industry
Hospitality
Quick Insights into Canyon Ranch Product Quality
Canyon Ranch's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used Canyon Ranch's products/services for 5 to 10 Years.
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Ranked Canyon Ranch Product Quality the Highest
Ranked Canyon Ranch Product Quality the Lowest
Canyon Ranch Product Quality Score by Gender
Canyon Ranch's Product Quality score was rated 3.6 by both Female and Male customers on Comparably.
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Male
3.6/5
Female
3.6/5
Canyon Ranch Product Quality Score by Ethnicity
Canyon Ranch's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Canyon Ranch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Canyon Ranch Product Quality Score by Age
Canyon Ranch's Product Quality score was rated 4.6 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
Canyon Ranch Product Quality Score by Usage
Canyon Ranch's Product Quality score was rated the highest by customers who have used Canyon Ranch's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Canyon Ranch Product Quality Score by Industry
Canyon Ranch's Product Quality score was rated 2.8 stars by Arts and Entertainment industry customers.
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Canyon Ranch Pricing
Canyon Ranch ROI & Value For Money
3.5/5
Canyon Ranch has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Canyon Ranch Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Canyon Ranch ROI
Canyon Ranch's ROI score was rated highest by customers who have used Canyon Ranch's products/services for Less than 1 Year, and rated lowest by customers who have used Canyon Ranch's products/services for 5 to 10 Years.
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Ranked Canyon Ranch ROI the Highest
Ranked Canyon Ranch ROI the Lowest
Canyon Ranch ROI Score by Gender
Male customers rated Canyon Ranch's ROI score 0.3 stars higher than Female customers.
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Male
3.4/5
Female
3.1/5
Canyon Ranch ROI Score by Ethnicity
Canyon Ranch's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Canyon Ranch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Canyon Ranch ROI Score by Age
Canyon Ranch's ROI score was rated 4 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4 | 41-45 | 4 |
Canyon Ranch ROI Score by Usage
Canyon Ranch's ROI score was rated the highest by customers who have used Canyon Ranch's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Canyon Ranch ROI Score by Industry
Canyon Ranch's ROI score was rated 3 stars by Arts and Entertainment industry customers.
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Canyon Ranch Customer Satisfaction (CSAT)
Canyon Ranch Customer Satisfaction (CSAT) Score
82 / 100
Canyon Ranch has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
41%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Canyon Ranch Customer Satisfaction
Canyon Ranch's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked Canyon Ranch Customer Satisfaction the Highest
Ranked Canyon Ranch Customer Satisfaction the Lowest
Canyon Ranch Customer Satisfaction Score by Gender
Female customers rated Canyon Ranch's Customer Satisfaction score 5 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Canyon Ranch.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Canyon Ranch Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Canyon Ranch's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Canyon Ranch.
83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
Canyon Ranch Customer Satisfaction Score by Age
Canyon Ranch's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Canyon Ranch Customer Satisfaction Score by Usage
Canyon Ranch's Customer Satisfaction score was rated 100 points by customers who have used Canyon Ranch's products/services for Less than 1 Year.
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Canyon Ranch Customer Service
3.6/5
Canyon Ranch has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Canyon Ranch's Customer Service
Address
8600 East Rockcliff Road, Tucson, AZ 85750
Website
http://www.canyonranch.com
Phone Number
(866) 844-5951
Canyon Ranch's Social Links
Quick Insights into Canyon Ranch Customer Service
Canyon Ranch's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked Canyon Ranch Customer Service the Highest
Ranked Canyon Ranch Customer Service the Lowest
Canyon Ranch Customer Service Score by Gender
Female customers rated Canyon Ranch's Customer Service score 0.5 stars higher than Male customers.
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Male
3/5
Female
3.5/5
Canyon Ranch Customer Service Score by Ethnicity
Canyon Ranch's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Canyon Ranch.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Canyon Ranch Customer Service Score by Age
Canyon Ranch's Customer Service score was rated 4.1 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
Canyon Ranch Customer Service Score by Usage
Canyon Ranch's Customer Service score was rated the highest by customers who have used Canyon Ranch's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Canyon Ranch Customer Service Score by Industry
Canyon Ranch's Customer Service score was rated 2.8 stars by Arts and Entertainment industry customers.
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Canyon Ranch as an Employer
2.8/5
Canyon Ranch has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Canyon Ranch scored a 30 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Canyon Ranch would recommend the brand to a friend. ENPS measures how likely Canyon Ranch employees would recommend working at Canyon Ranch to a friend.
Net Promoter Score
30
NPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 25% | Promoters |
|---|---|
| 18% | Passive |
| 57% | Detractors |
