-64
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Cape Cod Healthcare
Marketing or Exec? Claim Your Free Account
About Cape Cod Healthcare's Brand
Cape Cod Healthcare offers a comprehensive array of medical services delivered by top-notch teams of healthcare providers.
Brand at a Glance
62%
Customer Loyalty
1.8/5
Product Quality
1.7/5
Pricing
1.8/5
Customer Service
Cape Cod Healthcare NPS
Cape Cod Healthcare's Net Promoter Score (NPS) is a -64 with 15% Promoters, 6% Passives, and 79% Detractors. Net Promoter Score tracks whether Cape Cod Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Cape Cod Healthcare Overall NPS
| 15% | Promoters |
|---|---|
| 6% | Passives |
| 79% | Detractors |
Cape Cod Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -63 | Nov 2023 | -63 |
Jan 2024 -60 | Jan 2024 | -60 |
Apr 2024 -60 | Apr 2024 | -60 |
May 2024 -64 | May 2024 | -64 |
Jul 2024 -64 | Jul 2024 | -64 |
Aug 2024 -64 | Aug 2024 | -64 |
Oct 2024 -67 | Oct 2024 | -67 |
Dec 2024 -69 | Dec 2024 | -69 |
Jan 2025 -67 | Jan 2025 | -67 |
Feb 2025 -68 | Feb 2025 | -68 |
Sep 2025 -68 | Sep 2025 | -68 |
Jan 2026 -64 | Jan 2026 | -64 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cape Cod Healthcare NPS by Gender
Male customers rated Cape Cod Healthcare's NPS 25 points higher than Female customers.
Male
-50
Cape Cod Healthcare's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-75
Cape Cod Healthcare's NPS was rated -75 by Female customers on Comparably.
6%
Promoters
13%
Passives
81%
Detractors
Cape Cod Healthcare NPS by Ethnicity
Cape Cod Healthcare's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
African American/Black -100 | African American/Black | -100 |
Cape Cod Healthcare NPS by Age
Cape Cod Healthcare's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Cape Cod Healthcare NPS by Usage
Cape Cod Healthcare's NPS was rated the highest by customers who have used Cape Cod Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -63 | Over 10 Years | -63 |
Cape Cod Healthcare Customer Reviews
Out of the 6 Cape Cod Healthcare customer reviews 2 were positive and 4 were constructive. Cape Cod Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cape Cod Healthcare Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Cape Cod Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cape Cod Healthcare Customer Loyalty Score by Gender
Male customers rated Cape Cod Healthcare's Customer Loyalty score 11% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cape Cod Healthcare.
Male
72%
Yes
Female
61%
Yes
Cape Cod Healthcare Customer Loyalty Score by Ethnicity
Cape Cod Healthcare's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cape Cod Healthcare.
61
out of 100
Caucasian
100
out of 100
African American/Black
Cape Cod Healthcare Customer Loyalty Score by Age
Cape Cod Healthcare's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cape Cod Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
41-45 70% | 41-45 | 70% |
51-55 85% | 51-55 | 85% |
56-60 82% | 56-60 | 82% |
66+ 50% | 66+ | 50% |
Cape Cod Healthcare Customer Loyalty Score by Usage
Cape Cod Healthcare's Customer Loyalty score was rated the highest by customers who have used Cape Cod Healthcare's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cape Cod Healthcare Customer Loyalty Score by Industry
Cape Cod Healthcare's Customer Loyalty score was rated the highest by Legal industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cape Cod Healthcare Product Quality
1.8/5
Cape Cod Healthcare has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Cape Cod Healthcare's overall Product Quality score rated by its users and customers.
Cape Cod Healthcare Product Information
Cape Cod Healthcare’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated Cape Cod Healthcare's product the highest. Reviewers from the Tech industry rated Cape Cod Healthcare the lowest at 1.5.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Cape Cod Healthcare Product Quality
Cape Cod Healthcare's Product Quality score was rated highest by customers from the Legal industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cape Cod Healthcare's Product Quality.
Ranked Cape Cod Healthcare Product Quality the Highest
Ranked Cape Cod Healthcare Product Quality the Lowest
Cape Cod Healthcare Product Quality Score by Gender
Male customers rated Cape Cod Healthcare's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cape Cod Healthcare.
Male
1.7/5
Female
1.6/5
Cape Cod Healthcare Product Quality Score by Ethnicity
Cape Cod Healthcare's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cape Cod Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 1.5 | African American/Black | 1.5 |
Cape Cod Healthcare Product Quality Score by Age
Cape Cod Healthcare's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cape Cod Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.7 | 56-60 | 2.7 |
66+ 2.4 | 66+ | 2.4 |
Cape Cod Healthcare Product Quality Score by Usage
Cape Cod Healthcare's Product Quality score was rated the highest by customers who have used Cape Cod Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cape Cod Healthcare Product Quality Score by Industry
Cape Cod Healthcare's Product Quality score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cape Cod Healthcare Pricing
Cape Cod Healthcare ROI & Value For Money
1.7/5
Cape Cod Healthcare has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cape Cod Healthcare's overall ROI score rated by its users and customers.
Cape Cod Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry. The users from the Public Relations and Communications industry think that they had the lowest ROI from Cape Cod Healthcare.
Quick Insights into Cape Cod Healthcare ROI
Cape Cod Healthcare's ROI score was rated highest by customers from the Legal industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cape Cod Healthcare's ROI score.
Ranked Cape Cod Healthcare ROI the Highest
Ranked Cape Cod Healthcare ROI the Lowest
Cape Cod Healthcare ROI Score by Gender
Male customers rated Cape Cod Healthcare's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cape Cod Healthcare.
Male
1.8/5
Female
1.5/5
Cape Cod Healthcare ROI Score by Ethnicity
Cape Cod Healthcare's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cape Cod Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Cape Cod Healthcare ROI Score by Age
Cape Cod Healthcare's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cape Cod Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.6 | 56-60 | 2.6 |
66+ 2.1 | 66+ | 2.1 |
Cape Cod Healthcare ROI Score by Usage
Cape Cod Healthcare's ROI score was rated the highest by customers who have used Cape Cod Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cape Cod Healthcare ROI Score by Industry
Cape Cod Healthcare's ROI score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cape Cod Healthcare Customer Satisfaction (CSAT)
Cape Cod Healthcare Customer Satisfaction (CSAT) Score
19 / 100
Cape Cod Healthcare has an overall Customer Satisfaction score of 19 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
20%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cape Cod Healthcare Customer Satisfaction
Cape Cod Healthcare's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cape Cod Healthcare's Customer Satisfaction.
Ranked Cape Cod Healthcare Customer Satisfaction the Highest
Ranked Cape Cod Healthcare Customer Satisfaction the Lowest
Cape Cod Healthcare Customer Satisfaction Score by Gender
Male customers rated Cape Cod Healthcare's Customer Satisfaction score 32 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cape Cod Healthcare.
38 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 56% |
6 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 38% | |
Very Dissatisfied | 50% |
Cape Cod Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cape Cod Healthcare's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cape Cod Healthcare.
25 / 100
Very Satisfied
21%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
21%
Very Dissatisfied
50%
CSAT according to African American/Black
Cape Cod Healthcare's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cape Cod Healthcare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Cape Cod Healthcare Customer Satisfaction Score by Age
Cape Cod Healthcare's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cape Cod Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 80% | |||||||||||||||
| 66+ | 33% |
Cape Cod Healthcare Customer Satisfaction Score by Usage
Cape Cod Healthcare's Customer Satisfaction score was rated the highest by customers who have used Cape Cod Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cape Cod Healthcare Customer Satisfaction Score by Industry
Cape Cod Healthcare's Customer Satisfaction score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Cape Cod Healthcare Customer Satisfaction Score by Industry",
"text": "Cape Cod Healthcare's Customer Satisfaction score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Cape Cod Healthcare's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Cape Cod Healthcare's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Legal",
"groupId": 529,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Cape Cod Healthcare's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Public Relations and Communications",
"groupId": 550,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Cape Cod Healthcare's Customer Satisfaction score is rated by Public Relations and Communications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Cape Cod Healthcare Customer Service
1.8/5
Cape Cod Healthcare has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Cape Cod Healthcare's overall Customer Service score rated by its users and customers.
About Cape Cod Healthcare's Customer Service
Address
27 Park Street, Hyannis, MA 02601
Website
http://www.capecodhealth.org/
Phone Number
508-771-1800
Quick Insights into Cape Cod Healthcare Customer Service
Cape Cod Healthcare's Customer Service score was rated highest by customers from the Legal industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cape Cod Healthcare's Customer Service score.
Ranked Cape Cod Healthcare Customer Service the Highest
Ranked Cape Cod Healthcare Customer Service the Lowest
Cape Cod Healthcare Customer Service Score by Gender
Male customers rated Cape Cod Healthcare's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cape Cod Healthcare.
Male
1.7/5
Female
1.6/5
Cape Cod Healthcare Customer Service Score by Ethnicity
Cape Cod Healthcare's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cape Cod Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Cape Cod Healthcare Customer Service Score by Age
Cape Cod Healthcare's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cape Cod Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.8 | 56-60 | 2.8 |
66+ 2.3 | 66+ | 2.3 |
Cape Cod Healthcare Customer Service Score by Usage
Cape Cod Healthcare's Customer Service score was rated the highest by customers who have used Cape Cod Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cape Cod Healthcare Customer Service Score by Industry
Cape Cod Healthcare's Customer Service score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cape Cod Healthcare as an Employer
2.2/5
Cape Cod Healthcare has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Cape Cod Healthcare scored a -64 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of Cape Cod Healthcare would recommend the brand to a friend. ENPS measures how likely Cape Cod Healthcare employees would recommend working at Cape Cod Healthcare to a friend.
Net Promoter Score
-64
NPS Score
| 15% | Promoters |
|---|---|
| 6% | Passive |
| 79% | Detractors |
Employee Net Promoter Score
-49
eNPS Score
| 20% | Promoters |
|---|---|
| 11% | Passive |
| 69% | Detractors |
