100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Capital Title of Texas
Marketing or Exec? Claim Your Free Account
About Capital Title of Texas' Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Capital Title of Texas NPS
Capital Title of Texas's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Capital Title of Texas's customers would recommend using the product based on a scale of -100 to 100.
Capital Title of Texas Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Capital Title of Texas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Oct 2024 100 | Oct 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Capital Title of Texas Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Capital Title of Texas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Capital Title of Texas Product Quality
5/5
Capital Title of Texas has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Capital Title of Texas' overall Product Quality score rated by its users and customers.
Capital Title of Texas Product Information
Capital Title of Texas’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ctot.com/
- Company Size
- 501-1,000 Employees
Capital Title of Texas Pricing
Capital Title of Texas ROI & Value For Money
4.7/5
Capital Title of Texas has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Capital Title of Texas' overall ROI score rated by its users and customers.
Capital Title of Texas Customer Satisfaction (CSAT)
Capital Title of Texas Customer Satisfaction (CSAT) Score
100 / 100
Capital Title of Texas has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Capital Title of Texas Customer Service
4.7/5
Capital Title of Texas has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Capital Title of Texas' overall Customer Service score rated by its users and customers.
About Capital Title of Texas's Customer Service
Website
http://www.ctot.com/
Capital Title of Texas as an Employer
2.5/5
Capital Title of Texas has a 2.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Capital Title of Texas scored a 100 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Capital Title of Texas would recommend the brand to a friend. ENPS measures how likely Capital Title of Texas employees would recommend working at Capital Title of Texas to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
