100
NPS
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Caplin Point Laboratories
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About Caplin Point Laboratories' Brand
Manufacturer and seller of pharmaceutical preparations. The company manufactures pharmaceutical formulations in the form of tablets, ointments and capsules, liquid orals, anti-cold, anti-diabetic, anti-hypertensive and oral powders in India.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Caplin Point Laboratories NPS
Caplin Point Laboratories's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Caplin Point Laboratories's customers would recommend using the product based on a scale of -100 to 100.
Caplin Point Laboratories Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Caplin Point Laboratories NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Caplin Point Laboratories Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Caplin Point Laboratories users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Caplin Point Laboratories Product Quality
4/5
Caplin Point Laboratories has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Caplin Point Laboratories Product Information
Caplin Point Laboratories’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.caplinpoint.net
- Company Size
- 501-1,000 Employees
Caplin Point Laboratories Pricing
Caplin Point Laboratories ROI & Value For Money
4/5
Caplin Point Laboratories has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Caplin Point Laboratories Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Caplin Point Laboratories Customer Service
4.5/5
Caplin Point Laboratories has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Caplin Point Laboratories's Customer Service
Address
No. 3, Lakshmanan Street, Chennai, 600017
Website
www.caplinpoint.net
Phone Number
7
