49
NPS
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CapLinked
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About CapLinked's Brand
CapLinked offers a cloud-based platform for coordinating on asset sales, financings, mergers and acquisitions with secure workspaces. Among its major competitors, CapLinked is ranked in 1st place for NPS while Docusign is 2nd, and BigPanda is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
3.6/5
Customer Service
CapLinked Ranking
- #1 / 4 of its competitors
CapLinked NPS
CapLinked's Net Promoter Score (NPS) is a 49 with 68% Promoters, 13% Passives, and 19% Detractors. Net Promoter Score tracks whether CapLinked's customers would recommend using the product based on a scale of -100 to 100.
CapLinked Overall NPS
| 68% | Promoters |
|---|---|
| 13% | Passives |
| 19% | Detractors |
CapLinked NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 54 | Aug 2020 | 54 |
Nov 2022 53 | Nov 2022 | 53 |
Jul 2023 49 | Jul 2023 | 49 |
How Other Brands Compare
CapLinked is ranked first for NPS among its competitors. Docusign and BigPanda come in second and third, with Plexxi coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CapLinked NPS by Usage
CapLinked's NPS was rated the highest by customers who have used CapLinked's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
CapLinked Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CapLinked users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CapLinked Customer Loyalty vs. Competitors
Compared to its competitors, CapLinked's Customer Loyalty score is rated right above Docusign.
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CapLinked Product Quality
4.2/5
CapLinked has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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CapLinked Product Information
CapLinked serves markets in the United States, Canada, and United Kingdom. CapLinked supports Web devices and offers products for small, medium, and large sized businesses.
CapLinked’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.caplinked.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Languages Supported
English
Product Type
Document Management Software
File Sharing Software
Virtual Data Room Software
Document Control Software
Digital Rights Management Software
Quick Insights into CapLinked Product Quality
CapLinked's Product Quality score was rated highest by customers who have used CapLinked's products/services for 1 to 2 Years.
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Ranked CapLinked Product Quality the Highest
CapLinked Product Quality Score by Usage
CapLinked's Product Quality score was rated 4.3 stars by customers who have used CapLinked's products/services for 1 to 2 Years.
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CapLinked Product Quality vs. Competitors
Compared to its competitors, CapLinked's Product Quality score is rated right above Docusign.
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CapLinked Pricing
CapLinked ROI & Value For Money
4.2/5
CapLinked has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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CapLinked Pricing Plans
CapLinked has a pricing structure that accommodates small, medium, and large businesses. Starting from $29/month, CapLinked uses a subscription model.
Who Uses CapLinked?
Small Businesses
Medium Businesses
Large Enterprises
CapLinked Pricing vs. Competitors
Compared to its competitors, CapLinked's ROI score is rated right above Docusign.
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CapLinked Customer Satisfaction (CSAT)
CapLinked Customer Satisfaction (CSAT) Score
50 / 100
CapLinked has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CapLinked Customer Satisfaction vs. Competitors
Compared to its competitors, CapLinked's Customer Satisfaction score is rated right below BigPanda.
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CapLinked Customer Service
3.6/5
CapLinked has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About CapLinked's Customer Service
Address
Manhattan Beach, CA
Website
http://www.caplinked.com
CapLinked Customer Service vs. Competitors
Compared to its competitors, CapLinked's Customer Service score is rated right above BigPanda, and is preceded by Docusign.
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CapLinked as an Employer
4.7/5
CapLinked has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CapLinked scored a 49 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of CapLinked would recommend the brand to a friend. ENPS measures how likely CapLinked employees would recommend working at CapLinked to a friend.
Net Promoter Score
49
NPS Score
| 68% | Promoters |
|---|---|
| 13% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
