-15
NPS
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Capri Holdings
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About Capri Holdings' Brand
Brand at a Glance
10%
Customer Loyalty
3.4/5
Product Quality
5/5
Pricing
4/5
Customer Service
Capri Holdings NPS
Capri Holdings's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether Capri Holdings's customers would recommend using the product based on a scale of -100 to 100.
Capri Holdings Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
Capri Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 0 | Aug 2023 | 0 |
Jan 2024 66 | Jan 2024 | 66 |
Feb 2024 25 | Feb 2024 | 25 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 -15 | Apr 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Capri Holdings Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Capri Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Capri Holdings Product Quality
3.4/5
Capri Holdings has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Capri Holdings' overall Product Quality score rated by its users and customers.
Capri Holdings Product Information
Capri Holdings’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.capriholdings.com
- Company Size
- 5,001-10,000 Employees
Capri Holdings Pricing
Capri Holdings ROI & Value For Money
5/5
Capri Holdings has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Capri Holdings Customer Satisfaction (CSAT)
Capri Holdings Customer Satisfaction (CSAT) Score
60 / 100
Capri Holdings has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Capri Holdings Customer Service
4/5
Capri Holdings has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Capri Holdings's Customer Service
Address
New York City, NY
Website
http://www.capriholdings.com
Capri Holdings as an Employer
Consumer vs. Employees
Capri Holdings scored a -15 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Capri Holdings would recommend the brand to a friend. ENPS measures how likely Capri Holdings employees would recommend working at Capri Holdings to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
