-100
NPS
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Capriza
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About Capriza's Brand
Capriza mobile-enables business applications quickly, cost-effectively, and non-disruptively. No coding, no new infrastructure, no upgrades.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Capriza NPS
Capriza's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Capriza's customers would recommend using the product based on a scale of -100 to 100.
Capriza Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Capriza NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Capriza Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Capriza users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Capriza Product Quality
1.5/5
Capriza has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Capriza's overall Product Quality score rated by its users and customers.
Capriza Product Information
Capriza’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.capriza.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Mobile App
SaaS
Capriza Pricing
Capriza ROI & Value For Money
1.5/5
Capriza has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Capriza's overall ROI score rated by its users and customers.
Capriza Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Capriza Customer Service
1.5/5
Capriza has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Capriza's overall Customer Service score rated by its users and customers.
About Capriza's Customer Service
Address
Palo Alto, CA
Website
http://www.capriza.com
Phone Number
650-600-3661
Capriza as an Employer
3.8/5
Capriza has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Capriza scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Capriza would recommend the brand to a friend. ENPS measures how likely Capriza employees would recommend working at Capriza to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
