61
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Capterra
Marketing or Exec? Claim Your Free Account
About Capterra's Brand
Capterra is a website that enables organizations to find the right software by identifying and quickly navigating all their choices.
Brand at a Glance
4.1/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Capterra NPS
Capterra's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Capterra's customers would recommend using the product based on a scale of -100 to 100.
Capterra Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Capterra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 58 | Aug 2020 | 58 |
Sep 2025 60 | Sep 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Capterra NPS by Usage
Capterra's NPS was rated the highest by customers who have used Capterra's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
Capterra Product Quality
4.1/5
Capterra has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Capterra's overall Product Quality score rated by its users and customers.
Capterra Product Information
Capterra serves markets in the United States, Australia, Canada, and United Kingdom. Capterra supports iOS, Web, and Android devices and offers products for small sized businesses.
Capterra’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.capterra.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Accounting Software
Accounts Payable Software
Accounts Receivable Software
Billing & Invoicing Software
Budgeting Software
Financial Reporting Software
Tax Management Software
Capterra Pricing
Capterra ROI & Value For Money
4/5
Capterra has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Capterra's overall ROI score rated by its users and customers.
Capterra Pricing Plans
Capterra has a pricing structure that accommodates small businesses. Starting from $20/month, Capterra uses a subscription model and offers the following: Pay as you go every month or pay annually and get 12 months for the price of 10., All plans include as many users, clients and projects as you want, at no extra cost., and The first 30 days are free and no credit card is required. There are no set-up fees of any kind and you can easily cancel your account at any tim.
Who Uses Capterra?
Small Businesses
Capterra Customer Service
3.7/5
Capterra has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Capterra's overall Customer Service score rated by its users and customers.
About Capterra's Customer Service
Address
Arlington, VA
Website
http://www.capterra.com
Consumer vs. Employees
Capterra scored a 61 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Capterra would recommend the brand to a friend. ENPS measures how likely Capterra employees would recommend working at Capterra to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
