-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CaptionMax
Marketing or Exec? Claim Your Free Account
About CaptionMax's Brand
CaptionMax specializes in making all media accessible to all people. Our dedication to this mission since 1993.
Brand at a Glance
10%
Customer Loyalty
3.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
CaptionMax NPS
CaptionMax's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CaptionMax's customers would recommend using the product based on a scale of -100 to 100.
CaptionMax Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CaptionMax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CaptionMax Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of CaptionMax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CaptionMax Product Quality
3.6/5
CaptionMax has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CaptionMax's overall Product Quality score rated by its users and customers.
CaptionMax Product Information
CaptionMax’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.captionmax.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
CaptionMax Pricing
CaptionMax ROI & Value For Money
1.5/5
CaptionMax has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CaptionMax's overall ROI score rated by its users and customers.
CaptionMax Customer Satisfaction (CSAT)
CaptionMax Customer Satisfaction (CSAT) Score
67 / 100
CaptionMax has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CaptionMax Customer Service
1.5/5
CaptionMax has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CaptionMax's overall Customer Service score rated by its users and customers.
About CaptionMax's Customer Service
Address
2438 27th Avenue South, Minneapolis, MN 55406
Website
http://www.captionmax.com
Phone Number
6123412345
Consumer vs. Employees
CaptionMax scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of CaptionMax would recommend the brand to a friend. ENPS measures how likely CaptionMax employees would recommend working at CaptionMax to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
