75
NPS
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CaptivateIQ
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About CaptivateIQ's Brand
CaptivateIQ, the agile commission solution, enables companies to consistently align revenue teams with evolving business goals. Combining flexibility with ease of use, CaptivateIQ offers the ability to build any commission plan, save time in payout processing, and motivate sales reps to achieve revenue targets through real-time visibility. We’ve grown over 3x by all measures in the past year – including revenue, customers, and employees – and we’re searching for more great folks such as yourself to help us transform the world of commission management.
Brand at a Glance
100%
Customer Loyalty
4.6/5
Product Quality
4.6/5
Pricing
4/5
Customer Service
CaptivateIQ NPS
CaptivateIQ's Net Promoter Score (NPS) is a 75 with 81% Promoters, 13% Passives, and 6% Detractors. Net Promoter Score tracks whether CaptivateIQ's customers would recommend using the product based on a scale of -100 to 100.
CaptivateIQ Overall NPS
| 81% | Promoters |
|---|---|
| 13% | Passives |
| 6% | Detractors |
CaptivateIQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 80 | Aug 2020 | 80 |
Mar 2022 78 | Mar 2022 | 78 |
Apr 2022 80 | Apr 2022 | 80 |
Jul 2022 78 | Jul 2022 | 78 |
Aug 2023 78 | Aug 2023 | 78 |
Jun 2025 73 | Jun 2025 | 73 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CaptivateIQ NPS by Usage
CaptivateIQ's NPS was rated the highest by customers who have used CaptivateIQ's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 71 | Less than 1 Year | 71 |
1 to 2 Years 76 | 1 to 2 Years | 76 |
CaptivateIQ Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CaptivateIQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CaptivateIQ Product Quality
4.6/5
CaptivateIQ has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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CaptivateIQ Product Information
CaptivateIQ serves markets in the United States, Europe, Australia, Canada, and United Kingdom. CaptivateIQ supports Web devices and offers products for small, medium, and large sized businesses.
CaptivateIQ’s product quality score is a 4.6 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated CaptivateIQ's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated CaptivateIQ the lowest at 4.6.
- Website
- https://www.captivateiq.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Quick Insights into CaptivateIQ Product Quality
CaptivateIQ's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked CaptivateIQ Product Quality the Highest
Ranked CaptivateIQ Product Quality the Lowest
CaptivateIQ Product Quality Score by Industry
CaptivateIQ's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CaptivateIQ Pricing
CaptivateIQ ROI & Value For Money
4.6/5
CaptivateIQ has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CaptivateIQ's overall ROI score rated by its users and customers.
CaptivateIQ Pricing Plans
CaptivateIQ has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Staffing and Recruiting industry think that they had the lowest ROI from CaptivateIQ.
Who Uses CaptivateIQ?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into CaptivateIQ ROI
CaptivateIQ's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
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Ranked CaptivateIQ ROI the Highest
Ranked CaptivateIQ ROI the Lowest
CaptivateIQ ROI Score by Industry
CaptivateIQ's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CaptivateIQ Customer Satisfaction (CSAT)
CaptivateIQ Customer Satisfaction (CSAT) Score
100 / 100
CaptivateIQ has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CaptivateIQ Customer Service
4/5
CaptivateIQ has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CaptivateIQ's overall Customer Service score rated by its users and customers.
About CaptivateIQ's Customer Service
Address
480 2nd St, San Francisco, CA 94107
Website
https://www.captivateiq.com
CaptivateIQ's Social Links
CaptivateIQ as an Employer
4.8/5
CaptivateIQ has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
CEO of CaptivateIQ
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
CaptivateIQ scored a 75 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of CaptivateIQ would recommend the brand to a friend. ENPS measures how likely CaptivateIQ employees would recommend working at CaptivateIQ to a friend.
Net Promoter Score
75
NPS Score
| 81% | Promoters |
|---|---|
| 13% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 89% | Promoters |
|---|---|
| 9% | Passive |
| 2% | Detractors |
