0
NPS
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Brand Page
Capzool
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About Capzool's Brand
Capzool is automated digital marketing services specializes in social media marketing.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Capzool NPS
Capzool's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Capzool's customers would recommend using the product based on a scale of -100 to 100.
Capzool Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Capzool NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Capzool Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Capzool users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Capzool Product Quality
4.5/5
Capzool has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Capzool's overall Product Quality score rated by its users and customers.
Capzool Product Information
Capzool’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.capzool.com
- Company Size
- 51-200 Employees
Capzool Pricing
Capzool ROI & Value For Money
5/5
Capzool has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Capzool's overall ROI score rated by its users and customers.
Capzool Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Capzool Customer Service
5/5
Capzool has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Capzool's overall Customer Service score rated by its users and customers.
About Capzool's Customer Service
Address
18730 OXNARD ST SUITE 202, Tarzana, CA
Website
http://www.capzool.com
Phone Number
+1 (800) 320-1480
Capzool as an Employer
Consumer vs. Employees
Capzool scored a 0 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Capzool would recommend the brand to a friend. ENPS measures how likely Capzool employees would recommend working at Capzool to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
