-40
NPS
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Car2Go
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About Car2Go's Brand
A car2go is always a pleasure to drive: just take it, drive it, park it. Simple and straightforward.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Car2Go NPS
Car2Go's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Car2Go's customers would recommend using the product based on a scale of -100 to 100.
Car2Go Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Car2Go NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2021 50 | Nov 2021 | 50 |
Dec 2021 0 | Dec 2021 | 0 |
Dec 2022 -25 | Dec 2022 | -25 |
Jun 2023 -40 | Jun 2023 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Car2Go Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Car2Go users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Car2Go Product Quality
4.5/5
Car2Go has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Car2Go's overall Product Quality score rated by its users and customers.
Car2Go Product Information
Car2Go’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.car2go.com
- Company Size
- 201-500 Employees
Industry
Tech
Travel
Car2Go Pricing
Car2Go ROI & Value For Money
4.5/5
Car2Go has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Car2Go's overall ROI score rated by its users and customers.
Car2Go Customer Satisfaction (CSAT)
Car2Go Customer Satisfaction (CSAT) Score
100 / 100
Car2Go has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Car2Go Customer Service
4.5/5
Car2Go has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Car2Go's overall Customer Service score rated by its users and customers.
About Car2Go's Customer Service
Address
Austin, TX
Website
https://www.car2go.com
Car2Go as an Employer
3.3/5
Car2Go has a 3.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Car2Go scored a -40 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Car2Go would recommend the brand to a friend. ENPS measures how likely Car2Go employees would recommend working at Car2Go to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
