29
NPS
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Carahsoft Technology
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About Carahsoft Technology's Brand
Carahsoft has built our reputation as a trusted Government IT solutions provider dedicated to serving the needs of our tech partners and government customers.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Carahsoft Technology NPS
Carahsoft Technology's Net Promoter Score (NPS) is a 29 with 56% Promoters, 17% Passives, and 27% Detractors. Net Promoter Score tracks whether Carahsoft Technology's customers would recommend using the product based on a scale of -100 to 100.
Carahsoft Technology Overall NPS
| 56% | Promoters |
|---|---|
| 17% | Passives |
| 27% | Detractors |
Carahsoft Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 24 | Jul 2023 | 24 |
Aug 2023 25 | Aug 2023 | 25 |
Sep 2023 21 | Sep 2023 | 21 |
Nov 2023 26 | Nov 2023 | 26 |
Dec 2023 24 | Dec 2023 | 24 |
Jan 2024 23 | Jan 2024 | 23 |
Feb 2024 17 | Feb 2024 | 17 |
Apr 2024 20 | Apr 2024 | 20 |
May 2024 22 | May 2024 | 22 |
Aug 2024 25 | Aug 2024 | 25 |
Sep 2024 26 | Sep 2024 | 26 |
Nov 2024 28 | Nov 2024 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carahsoft Technology NPS by Gender
Male customers rated Carahsoft Technology's NPS 90 points higher than Female customers.
Male
56
Carahsoft Technology's NPS was rated 56 by Male customers on Comparably.
78%
Promoters
0%
Passives
22%
Detractors
Female
-34
Carahsoft Technology's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Carahsoft Technology NPS by Ethnicity
Carahsoft Technology's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
Other 100 | Other | 100 |
Carahsoft Technology NPS by Age
Carahsoft Technology's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Carahsoft Technology NPS by Usage
Carahsoft Technology's NPS was rated the highest by customers who have used Carahsoft Technology's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Carahsoft Technology Customer Reviews
Out of the 3 Carahsoft Technology customer reviews 1 was positive and 2 were constructive. Carahsoft Technology customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Carahsoft Technology Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Carahsoft Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Carahsoft Technology Customer Loyalty Score by Gender
Male customers rated Carahsoft Technology's Customer Loyalty score 4% higher than Female customers.
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Male
89%
Yes
Female
85%
Yes
Carahsoft Technology Customer Loyalty Score by Ethnicity
Carahsoft Technology's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Carahsoft Technology.
85
out of 100
Caucasian
100
out of 100
Other
Carahsoft Technology Customer Loyalty Score by Age
Carahsoft Technology's Customer Loyalty score was rated 100% by customers ages 41-45 and customers ages 56-60 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
56-60 100% | 56-60 | 100% |
Carahsoft Technology Customer Loyalty Score by Usage
Carahsoft Technology's Customer Loyalty score was rated the highest by customers who have used Carahsoft Technology's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Carahsoft Technology Customer Loyalty Score by Industry
Carahsoft Technology's Customer Loyalty score was rated 89% by Tech industry customers.
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Carahsoft Technology Product Quality
3.7/5
Carahsoft Technology has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Carahsoft Technology Product Information
Carahsoft Technology’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Carahsoft Technology's product the highest.
- Website
- http://www.carahsoft.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Quick Insights into Carahsoft Technology Product Quality
Carahsoft Technology's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers who have used Carahsoft Technology's products/services for 2 to 5 Years.
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Ranked Carahsoft Technology Product Quality the Highest
Ranked Carahsoft Technology Product Quality the Lowest
Carahsoft Technology Product Quality Score by Gender
Male customers rated Carahsoft Technology's Product Quality score 1.1 stars higher than Female customers.
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Male
4.2/5
Female
3.1/5
Carahsoft Technology Product Quality Score by Ethnicity
Carahsoft Technology's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Carahsoft Technology.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 4.5 | Other | 4.5 |
Carahsoft Technology Product Quality Score by Age
Carahsoft Technology's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Carahsoft Technology.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.9 | 41-45 | 3.9 |
56-60 5 | 56-60 | 5 |
Carahsoft Technology Product Quality Score by Usage
Carahsoft Technology's Product Quality score was rated the highest by customers who have used Carahsoft Technology's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Carahsoft Technology Product Quality Score by Industry
Carahsoft Technology's Product Quality score was rated 4 stars by Tech industry customers.
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Carahsoft Technology Pricing
Carahsoft Technology ROI & Value For Money
3.9/5
Carahsoft Technology has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Carahsoft Technology Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Carahsoft Technology ROI
Carahsoft Technology's ROI score was rated highest by customers ages 56-60, and rated lowest by customers who have used Carahsoft Technology's products/services for 2 to 5 Years.
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Ranked Carahsoft Technology ROI the Highest
Ranked Carahsoft Technology ROI the Lowest
Carahsoft Technology ROI Score by Gender
Male customers rated Carahsoft Technology's ROI score 1.9 stars higher than Female customers.
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Male
4.2/5
Female
2.3/5
Carahsoft Technology ROI Score by Ethnicity
Carahsoft Technology's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Carahsoft Technology.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 4.4 | Other | 4.4 |
Carahsoft Technology ROI Score by Age
Carahsoft Technology's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Carahsoft Technology.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.4 | 41-45 | 3.4 |
56-60 4.5 | 56-60 | 4.5 |
Carahsoft Technology ROI Score by Usage
Carahsoft Technology's ROI score was rated the highest by customers who have used Carahsoft Technology's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Carahsoft Technology ROI Score by Industry
Carahsoft Technology's ROI score was rated 3.9 stars by Tech industry customers.
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Carahsoft Technology Customer Satisfaction (CSAT)
Carahsoft Technology Customer Satisfaction (CSAT) Score
73 / 100
Carahsoft Technology has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
30%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
2%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Carahsoft Technology Customer Satisfaction
Carahsoft Technology's Customer Satisfaction score was rated highest by customers who have used Carahsoft Technology's products/services for Less than 1 Year, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Carahsoft Technology's Customer Satisfaction.
Ranked Carahsoft Technology Customer Satisfaction the Highest
Ranked Carahsoft Technology Customer Satisfaction the Lowest
Carahsoft Technology Customer Satisfaction Score by Gender
Male customers rated Carahsoft Technology's Customer Satisfaction score 60 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Carahsoft Technology.
100 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Carahsoft Technology Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Carahsoft Technology's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Other
Carahsoft Technology's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Carahsoft Technology Customer Satisfaction Score by Age
Carahsoft Technology's Customer Satisfaction score was rated 75 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Carahsoft Technology.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 75% |
Carahsoft Technology Customer Satisfaction Score by Usage
Carahsoft Technology's Customer Satisfaction score was rated 100 points by customers who have used Carahsoft Technology's products/services for Less than 1 Year.
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Carahsoft Technology Customer Satisfaction Score by Industry
Carahsoft Technology's Customer Satisfaction score was rated 71 points by Tech industry customers.
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{
"title": "Carahsoft Technology Customer Satisfaction Score by Industry",
"text": "Carahsoft Technology's Customer Satisfaction score was rated 71 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 71,
"stars": 0,
"csatScore": 71,
"text": "Carahsoft Technology's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 71
}
]
}Carahsoft Technology Customer Service
3.7/5
Carahsoft Technology has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Carahsoft Technology's Customer Service
Address
1860 Michael Faraday Drive Suite 100, Reston, VA 20190
Website
http://www.carahsoft.com/
Phone Number
(703)871-8500
Carahsoft Technology's Social Links
Quick Insights into Carahsoft Technology Customer Service
Carahsoft Technology's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers who have used Carahsoft Technology's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Carahsoft Technology's Customer Service score.
Ranked Carahsoft Technology Customer Service the Highest
Ranked Carahsoft Technology Customer Service the Lowest
Carahsoft Technology Customer Service Score by Gender
Male customers rated Carahsoft Technology's Customer Service score 1.7 stars higher than Female customers.
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Male
3.9/5
Female
2.2/5
Carahsoft Technology Customer Service Score by Ethnicity
Carahsoft Technology's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Carahsoft Technology.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 3.6 | Other | 3.6 |
Carahsoft Technology Customer Service Score by Age
Carahsoft Technology's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Carahsoft Technology.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.9 | 41-45 | 2.9 |
56-60 4.1 | 56-60 | 4.1 |
Carahsoft Technology Customer Service Score by Usage
Carahsoft Technology's Customer Service score was rated the highest by customers who have used Carahsoft Technology's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Carahsoft Technology Customer Service Score by Industry
Carahsoft Technology's Customer Service score was rated 3.5 stars by Tech industry customers.
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Carahsoft Technology as an Employer
4.5/5
Carahsoft Technology has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Carahsoft Technology scored a 29 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Carahsoft Technology would recommend the brand to a friend. ENPS measures how likely Carahsoft Technology employees would recommend working at Carahsoft Technology to a friend.
Net Promoter Score
29
NPS Score
| 56% | Promoters |
|---|---|
| 17% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 51% | Promoters |
|---|---|
| 18% | Passive |
| 31% | Detractors |
