100
NPS
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Caraustar Industries
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About Caraustar Industries' Brand
Caraustar Industries, Inc. is one of North America’s largest integrated manufacturers of 100% recycled paperboard and paperboard products.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
Caraustar Industries NPS
Caraustar Industries's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Caraustar Industries's customers would recommend using the product based on a scale of -100 to 100.
Caraustar Industries Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Caraustar Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Caraustar Industries Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Caraustar Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Caraustar Industries Product Quality
5/5
Caraustar Industries has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Caraustar Industries' overall Product Quality score rated by its users and customers.
Caraustar Industries Product Information
Caraustar Industries’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.caraustar.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Energy
Hardware and Devices
Caraustar Industries Pricing
Caraustar Industries ROI & Value For Money
4.5/5
Caraustar Industries has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Caraustar Industries' overall ROI score rated by its users and customers.
Caraustar Industries Customer Satisfaction (CSAT)
Caraustar Industries Customer Satisfaction (CSAT) Score
100 / 100
Caraustar Industries has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Caraustar Industries Customer Service
4/5
Caraustar Industries has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Caraustar Industries' overall Customer Service score rated by its users and customers.
About Caraustar Industries's Customer Service
Address
5000 Austell Powder, Springs Road Suite 300, Austell, GA
Website
http://www.caraustar.com/
Phone Number
1(800) 223-1373
Caraustar Industries as an Employer
2.6/5
Caraustar Industries has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Caraustar Industries
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Caraustar Industries scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Caraustar Industries would recommend the brand to a friend. ENPS measures how likely Caraustar Industries employees would recommend working at Caraustar Industries to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
