42
NPS
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Carbon Health
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About Carbon Health's Brand
Carbon Health is a modern, tech-enabled healthcare provider designed from the ground up to put patient-care first.
Brand at a Glance
53%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Carbon Health NPS
Carbon Health's Net Promoter Score (NPS) is a 42 with 68% Promoters, 6% Passives, and 26% Detractors. Net Promoter Score tracks whether Carbon Health's customers would recommend using the product based on a scale of -100 to 100.
Carbon Health Overall NPS
| 68% | Promoters |
|---|---|
| 6% | Passives |
| 26% | Detractors |
Carbon Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 54 | Nov 2023 | 54 |
Dec 2023 50 | Dec 2023 | 50 |
Jan 2024 50 | Jan 2024 | 50 |
Feb 2024 48 | Feb 2024 | 48 |
Mar 2024 46 | Mar 2024 | 46 |
Apr 2024 46 | Apr 2024 | 46 |
Jul 2024 44 | Jul 2024 | 44 |
Oct 2024 46 | Oct 2024 | 46 |
Mar 2025 44 | Mar 2025 | 44 |
Apr 2025 44 | Apr 2025 | 44 |
May 2025 42 | May 2025 | 42 |
Nov 2025 42 | Nov 2025 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carbon Health NPS by Gender
Female customers rated Carbon Health's NPS 10 points higher than Male customers.
Male
-50
Carbon Health's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-40
Carbon Health's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Carbon Health NPS by Ethnicity
Carbon Health's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Hispanic or Latino -33 | Hispanic or Latino | -33 |
Other -26 | Other | -26 |
Carbon Health NPS by Age
Carbon Health's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Carbon Health NPS by Usage
Carbon Health's NPS was rated the highest by customers who have used Carbon Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Carbon Health Customer Reviews
Out of the 8 Carbon Health customer reviews 2 were positive and 6 were constructive. Carbon Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Carbon Health Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Carbon Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Carbon Health Customer Loyalty Score by Gender
Male customers rated Carbon Health's Customer Loyalty score 11% higher than Female customers.
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Male
63%
Yes
Female
52%
Yes
Carbon Health Customer Loyalty Score by Ethnicity
Carbon Health's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Carbon Health.
52
out of 100
Caucasian
70
out of 100
Hispanic or Latino
55
out of 100
Other
Carbon Health Customer Loyalty Score by Age
Carbon Health's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Carbon Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 82% | 26-30 | 82% |
31-35 40% | 31-35 | 40% |
36-40 100% | 36-40 | 100% |
51-55 40% | 51-55 | 40% |
66+ 10% | 66+ | 10% |
Carbon Health Customer Loyalty Score by Usage
Carbon Health's Customer Loyalty score was rated the highest by customers who have used Carbon Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Carbon Health Customer Loyalty Score by Industry
Carbon Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Carbon Health Product Quality
2.8/5
Carbon Health has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Carbon Health Product Information
Carbon Health serves markets in the United States. Carbon Health supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Carbon Health’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Carbon Health's product the highest. Reviewers from the Arts and Entertainment industry rated Carbon Health the lowest at 1.5.
- Website
- http://carbonhealth.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Languages Supported
English
Product Type
Electronic Medical Records Software
Medical Billing Software
Medical Practice Software
Medical Scheduling Software
Telemedicine Software
Patient Management Software
Home Health Care Software
Healthcare CRM Software
Quick Insights into Carbon Health Product Quality
Carbon Health's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Carbon Health Product Quality the Highest
Ranked Carbon Health Product Quality the Lowest
Carbon Health Product Quality Score by Gender
Female customers rated Carbon Health's Product Quality score 0.4 stars higher than Male customers.
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Male
2.2/5
Female
2.6/5
Carbon Health Product Quality Score by Ethnicity
Carbon Health's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Carbon Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Other 2.7 | Other | 2.7 |
Carbon Health Product Quality Score by Age
Carbon Health's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Carbon Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 2.7 | 26-30 | 2.7 |
31-35 2.3 | 31-35 | 2.3 |
36-40 3.6 | 36-40 | 3.6 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Carbon Health Product Quality Score by Usage
Carbon Health's Product Quality score was rated the highest by customers who have used Carbon Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Carbon Health Product Quality Score by Industry
Carbon Health's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
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Carbon Health Pricing
Carbon Health ROI & Value For Money
2.7/5
Carbon Health has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Carbon Health Pricing Plans
Carbon Health has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Carbon Health.
Who Uses Carbon Health?
Small Businesses
Medium Businesses
Quick Insights into Carbon Health ROI
Carbon Health's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
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Ranked Carbon Health ROI the Highest
Ranked Carbon Health ROI the Lowest
Carbon Health ROI Score by Gender
Female customers rated Carbon Health's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Carbon Health.
Male
2.2/5
Female
2.3/5
Carbon Health ROI Score by Ethnicity
Carbon Health's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Carbon Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Other 2.4 | Other | 2.4 |
Carbon Health ROI Score by Age
Carbon Health's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Carbon Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 2.2 | 26-30 | 2.2 |
31-35 2.1 | 31-35 | 2.1 |
36-40 3.4 | 36-40 | 3.4 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Carbon Health ROI Score by Usage
Carbon Health's ROI score was rated the highest by customers who have used Carbon Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Carbon Health ROI Score by Industry
Carbon Health's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Carbon Health Customer Satisfaction (CSAT)
Carbon Health Customer Satisfaction (CSAT) Score
45 / 100
Carbon Health has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
16%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
11%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Carbon Health Customer Satisfaction
Carbon Health's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Carbon Health Customer Satisfaction the Highest
Ranked Carbon Health Customer Satisfaction the Lowest
Carbon Health Customer Satisfaction Score by Gender
Female customers rated Carbon Health's Customer Satisfaction score 9 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Carbon Health.
25 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 25% | |
Very Dissatisfied | 42% |
34 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 6% | |
Very Dissatisfied | 47% |
Carbon Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Carbon Health's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Carbon Health.
20 / 100
Very Satisfied
13%
Satisfied
7%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
20%
Very Dissatisfied
47%
CSAT according to Hispanic or Latino
Carbon Health's Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Other
Carbon Health's Customer Satisfaction (CSAT) score was rated 51% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Carbon Health.
51 / 100
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
25%
Carbon Health Customer Satisfaction Score by Age
Carbon Health's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Carbon Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 40% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 66+ | 0% |
Carbon Health Customer Satisfaction Score by Usage
Carbon Health's Customer Satisfaction score was rated the highest by customers who have used Carbon Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Carbon Health Customer Satisfaction Score by Industry
Carbon Health's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Carbon Health Customer Service
2.6/5
Carbon Health has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Carbon Health's overall Customer Service score rated by its users and customers.
About Carbon Health's Customer Service
Address
300 California St, California City, CA 94104
Website
http://carbonhealth.com
Carbon Health's Social Links
Quick Insights into Carbon Health Customer Service
Carbon Health's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Arts and Entertainment industry.
Sign Up to unlock insights into how customers have ranked Carbon Health's Customer Service score.
Ranked Carbon Health Customer Service the Highest
Ranked Carbon Health Customer Service the Lowest
Carbon Health Customer Service Score by Gender
Male customers rated Carbon Health's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Carbon Health.
Male
2.3/5
Female
2.2/5
Carbon Health Customer Service Score by Ethnicity
Carbon Health's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Carbon Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Other 2.5 | Other | 2.5 |
Carbon Health Customer Service Score by Age
Carbon Health's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Carbon Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 2.2 | 26-30 | 2.2 |
31-35 2.5 | 31-35 | 2.5 |
36-40 3.7 | 36-40 | 3.7 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Carbon Health Customer Service Score by Usage
Carbon Health's Customer Service score was rated the highest by customers who have used Carbon Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Carbon Health Customer Service Score by Industry
Carbon Health's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
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Carbon Health as an Employer
2.8/5
Carbon Health has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Carbon Health scored a 42 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Carbon Health would recommend the brand to a friend. ENPS measures how likely Carbon Health employees would recommend working at Carbon Health to a friend.
Net Promoter Score
42
NPS Score
| 68% | Promoters |
|---|---|
| 6% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 27% | Promoters |
|---|---|
| 13% | Passive |
| 60% | Detractors |
