74
NPS
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CardinalCommerce
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About CardinalCommerce's Brand
CardinalCommerce enables authenticated payments, secure transactions, and alternative payment brands.
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
CardinalCommerce NPS
CardinalCommerce's Net Promoter Score (NPS) is a 74 with 87% Promoters, 0% Passives, and 13% Detractors. Net Promoter Score tracks whether CardinalCommerce's customers would recommend using the product based on a scale of -100 to 100.
CardinalCommerce Overall NPS
| 87% | Promoters |
|---|---|
| 0% | Passives |
| 13% | Detractors |
CardinalCommerce NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
May 2021 100 | May 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Aug 2024 75 | Aug 2024 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CardinalCommerce Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of CardinalCommerce users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CardinalCommerce Product Quality
3.5/5
CardinalCommerce has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CardinalCommerce's overall Product Quality score rated by its users and customers.
CardinalCommerce Product Information
CardinalCommerce’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
CardinalCommerce Pricing
CardinalCommerce ROI & Value For Money
3.7/5
CardinalCommerce has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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CardinalCommerce Customer Satisfaction (CSAT)
CardinalCommerce Customer Satisfaction (CSAT) Score
75 / 100
CardinalCommerce has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CardinalCommerce Customer Service
3.8/5
CardinalCommerce has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CardinalCommerce's overall Customer Service score rated by its users and customers.
About CardinalCommerce's Customer Service
Address
8100 Tyler Blvd, Mentor, OH 44060
Website
http://www.cardinalcommerce.com
Phone Number
440-352-8444
CardinalCommerce's Social Links
CardinalCommerce as an Employer
2.5/5
CardinalCommerce has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
CardinalCommerce scored a 74 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of CardinalCommerce would recommend the brand to a friend. ENPS measures how likely CardinalCommerce employees would recommend working at CardinalCommerce to a friend.
Net Promoter Score
74
NPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
