31
NPS
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Cardone Industries
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About Cardone Industries' Brand
remanufacturing automotive parts
Brand at a Glance
80%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Cardone Industries NPS
Cardone Industries's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether Cardone Industries's customers would recommend using the product based on a scale of -100 to 100.
Cardone Industries Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
Cardone Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Mar 2022 83 | Mar 2022 | 83 |
May 2022 57 | May 2022 | 57 |
Jun 2022 55 | Jun 2022 | 55 |
Nov 2022 54 | Nov 2022 | 54 |
Apr 2024 42 | Apr 2024 | 42 |
Sep 2024 30 | Sep 2024 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cardone Industries NPS by Gender
Cardone Industries's NPS was rated 100 by Male customers on Comparably.
Male
100
Cardone Industries's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Cardone Industries's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cardone Industries NPS by Usage
Cardone Industries's NPS was rated 100 points by customers who have used Cardone Industries's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Cardone Industries Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Cardone Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cardone Industries Customer Loyalty Score by Gender
Cardone Industries's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cardone Industries.
Male
100%
Yes
Female
N/A
Yes
Cardone Industries Customer Loyalty Score by Usage
Cardone Industries's Customer Loyalty score was rated 100% by customers who have used Cardone Industries's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cardone Industries Customer Loyalty Score by Industry
Cardone Industries's Customer Loyalty score was rated 100% by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cardone Industries Product Quality
3.6/5
Cardone Industries has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Cardone Industries Product Information
Cardone Industries’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Cardone Industries's product the highest.
- Website
- http://www.cardone.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Cardone Industries Product Quality
Cardone Industries's Product Quality score was rated highest by customers who have used Cardone Industries's products/services for 2 to 5 Years.
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Ranked Cardone Industries Product Quality the Highest
Cardone Industries Product Quality Score by Gender
Cardone Industries's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cardone Industries.
Male
4.6/5
Female
N/A
Cardone Industries Product Quality Score by Usage
Cardone Industries's Product Quality score was rated 5 stars by customers who have used Cardone Industries's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cardone Industries Product Quality Score by Industry
Cardone Industries's Product Quality score was rated 5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cardone Industries Pricing
Cardone Industries ROI & Value For Money
3.3/5
Cardone Industries has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Cardone Industries Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Cardone Industries ROI
Cardone Industries's ROI score was rated highest by customers who have used Cardone Industries's products/services for 2 to 5 Years.
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Ranked Cardone Industries ROI the Highest
Cardone Industries ROI Score by Gender
Cardone Industries's ROI score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cardone Industries.
Male
5/5
Female
N/A
Cardone Industries ROI Score by Usage
Cardone Industries's ROI score was rated 5 stars by customers who have used Cardone Industries's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cardone Industries ROI Score by Industry
Cardone Industries's ROI score was rated 5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cardone Industries Customer Satisfaction (CSAT)
Cardone Industries Customer Satisfaction (CSAT) Score
62 / 100
Cardone Industries has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
12%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cardone Industries Customer Service
3.6/5
Cardone Industries has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Cardone Industries's Customer Service
Address
5501 Whitaker Avenue, Philadelphia, PA
Website
http://www.cardone.com
Phone Number
(215) 912-3544
Quick Insights into Cardone Industries Customer Service
Cardone Industries's Customer Service score was rated highest by customers who have used Cardone Industries's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Cardone Industries' Customer Service score.
Ranked Cardone Industries Customer Service the Highest
Cardone Industries Customer Service Score by Gender
Cardone Industries's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cardone Industries.
Male
5/5
Female
N/A
Cardone Industries Customer Service Score by Usage
Cardone Industries's Customer Service score was rated 5 stars by customers who have used Cardone Industries's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cardone Industries Customer Service Score by Industry
Cardone Industries's Customer Service score was rated 5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cardone Industries as an Employer
3.3/5
Cardone Industries has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Cardone Industries scored a 31 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Cardone Industries would recommend the brand to a friend. ENPS measures how likely Cardone Industries employees would recommend working at Cardone Industries to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 45% | Promoters |
|---|---|
| 5% | Passive |
| 50% | Detractors |
