4
NPS
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CareCentrix
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About CareCentrix's Brand
CareCentrix is the nation’s recognized leader in home health benefit management solutions, focused on effectively coordinating high quality,
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
CareCentrix NPS
CareCentrix's Net Promoter Score (NPS) is a 4 with 45% Promoters, 14% Passives, and 41% Detractors. Net Promoter Score tracks whether CareCentrix's customers would recommend using the product based on a scale of -100 to 100.
CareCentrix Overall NPS
| 45% | Promoters |
|---|---|
| 14% | Passives |
| 41% | Detractors |
CareCentrix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 9 | Apr 2022 | 9 |
Jun 2022 17 | Jun 2022 | 17 |
Jul 2022 16 | Jul 2022 | 16 |
Sep 2022 6 | Sep 2022 | 6 |
Feb 2023 13 | Feb 2023 | 13 |
Aug 2023 5 | Aug 2023 | 5 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 5 | Jan 2024 | 5 |
Jul 2024 0 | Jul 2024 | 0 |
Nov 2024 5 | Nov 2024 | 5 |
Sep 2025 9 | Sep 2025 | 9 |
Jul 2026 4 | Jul 2026 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CareCentrix NPS by Gender
Female customers rated CareCentrix's NPS 66 points higher than Male customers.
Male
-100
CareCentrix's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-34
CareCentrix's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
CareCentrix NPS by Ethnicity
CareCentrix's NPS was rated -42 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
CareCentrix NPS by Age
CareCentrix's NPS was rated -34 points by customers ages 56-60 on Comparably.
CareCentrix NPS by Usage
CareCentrix's NPS was rated the highest by customers who have used CareCentrix's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
CareCentrix Customer Reviews
Out of the 2 CareCentrix customer reviews 0 were positive and 2 were constructive. CareCentrix customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
CareCentrix Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of CareCentrix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CareCentrix Customer Loyalty Score by Gender
CareCentrix's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
CareCentrix Customer Loyalty Score by Ethnicity
CareCentrix's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CareCentrix.
61
out of 100
Caucasian
CareCentrix Customer Loyalty Score by Age
CareCentrix's Customer Loyalty score was rated 40% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CareCentrix.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 40% | 56-60 | 40% |
CareCentrix Customer Loyalty Score by Usage
CareCentrix's Customer Loyalty score was rated the highest by customers who have used CareCentrix's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CareCentrix Customer Loyalty Score by Industry
CareCentrix's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CareCentrix Product Quality
3.1/5
CareCentrix has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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CareCentrix Product Information
CareCentrix’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated CareCentrix's product the highest.
- Website
- http://www.carecentrix.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into CareCentrix Product Quality
CareCentrix's Product Quality score was rated highest by customers who have used CareCentrix's products/services for 2 to 5 Years, and rated lowest by customers who have used CareCentrix's products/services for 1 to 2 Years.
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Ranked CareCentrix Product Quality the Highest
Ranked CareCentrix Product Quality the Lowest
CareCentrix Product Quality Score by Gender
CareCentrix's Product Quality score was rated 2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CareCentrix.
Male
2/5
Female
2/5
CareCentrix Product Quality Score by Ethnicity
CareCentrix's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CareCentrix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
CareCentrix Product Quality Score by Age
CareCentrix's Product Quality score was rated 2.3 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CareCentrix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.3 | 56-60 | 2.3 |
CareCentrix Product Quality Score by Usage
CareCentrix's Product Quality score was rated the highest by customers who have used CareCentrix's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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CareCentrix Product Quality Score by Industry
CareCentrix's Product Quality score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
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CareCentrix Pricing
CareCentrix ROI & Value For Money
2.8/5
CareCentrix has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CareCentrix's overall ROI score rated by its users and customers.
CareCentrix Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into CareCentrix ROI
CareCentrix's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked CareCentrix's ROI score.
Ranked CareCentrix ROI the Highest
Ranked CareCentrix ROI the Lowest
CareCentrix ROI Score by Gender
Female customers rated CareCentrix's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CareCentrix.
Male
1.5/5
Female
2.3/5
CareCentrix ROI Score by Ethnicity
CareCentrix's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CareCentrix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
CareCentrix ROI Score by Age
CareCentrix's ROI score was rated 2.1 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CareCentrix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.1 | 56-60 | 2.1 |
CareCentrix ROI Score by Usage
CareCentrix's ROI score was rated the highest by customers who have used CareCentrix's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CareCentrix ROI Score by Industry
CareCentrix's ROI score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CareCentrix Customer Satisfaction (CSAT)
CareCentrix Customer Satisfaction (CSAT) Score
53 / 100
CareCentrix has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CareCentrix Customer Satisfaction
CareCentrix's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked CareCentrix's Customer Satisfaction.
Ranked CareCentrix Customer Satisfaction the Highest
Ranked CareCentrix Customer Satisfaction the Lowest
CareCentrix Customer Satisfaction Score by Gender
Female customers rated CareCentrix's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CareCentrix.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
34 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 50% |
CareCentrix Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CareCentrix's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CareCentrix.
28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
72%
CareCentrix Customer Satisfaction Score by Usage
CareCentrix's Customer Satisfaction score was rated 25 points by customers who have used CareCentrix's products/services for 1 to 2 Years.
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CareCentrix Customer Satisfaction Score by Industry
CareCentrix's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "CareCentrix Customer Satisfaction Score by Industry",
"text": "CareCentrix's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "CareCentrix's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}CareCentrix Customer Service
2.9/5
CareCentrix has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CareCentrix's overall Customer Service score rated by its users and customers.
About CareCentrix's Customer Service
Address
323 Pitkin Street 111 Founders Plaza, Suite 1600, East Hartford, CT
Website
http://www.carecentrix.com
Phone Number
860-528-4038
Quick Insights into CareCentrix Customer Service
CareCentrix's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked CareCentrix's Customer Service score.
Ranked CareCentrix Customer Service the Highest
Ranked CareCentrix Customer Service the Lowest
CareCentrix Customer Service Score by Gender
Female customers rated CareCentrix's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CareCentrix.
Male
1.5/5
Female
2.4/5
CareCentrix Customer Service Score by Ethnicity
CareCentrix's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CareCentrix.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
CareCentrix Customer Service Score by Age
CareCentrix's Customer Service score was rated 2.3 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CareCentrix.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 2.3 | 56-60 | 2.3 |
CareCentrix Customer Service Score by Usage
CareCentrix's Customer Service score was rated the highest by customers who have used CareCentrix's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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CareCentrix Customer Service Score by Industry
CareCentrix's Customer Service score was rated 2.7 stars by Healthcare, Hospitals and Medicine industry customers.
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CareCentrix as an Employer
4.1/5
CareCentrix has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
CareCentrix scored a 4 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of CareCentrix would recommend the brand to a friend. ENPS measures how likely CareCentrix employees would recommend working at CareCentrix to a friend.
Net Promoter Score
4
NPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 37% | Promoters |
|---|---|
| 28% | Passive |
| 35% | Detractors |
