-77
NPS
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CareCredit
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About CareCredit's Brand
CareCredit has been providing a valuable financing option for treatments and procedures that typically are not covered by insurance
Brand at a Glance
78%
Customer Loyalty
1.6/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
CareCredit NPS
CareCredit's Net Promoter Score (NPS) is a -77 with 11% Promoters, 1% Passives, and 88% Detractors. Net Promoter Score tracks whether CareCredit's customers would recommend using the product based on a scale of -100 to 100.
CareCredit Overall NPS
| 11% | Promoters |
|---|---|
| 1% | Passives |
| 88% | Detractors |
CareCredit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -74 | Sep 2024 | -74 |
Oct 2024 -76 | Oct 2024 | -76 |
Nov 2024 -74 | Nov 2024 | -74 |
Dec 2024 -74 | Dec 2024 | -74 |
Jan 2025 -76 | Jan 2025 | -76 |
Feb 2025 -76 | Feb 2025 | -76 |
Mar 2025 -76 | Mar 2025 | -76 |
Jun 2025 -76 | Jun 2025 | -76 |
Jul 2025 -76 | Jul 2025 | -76 |
Aug 2025 -76 | Aug 2025 | -76 |
Sep 2025 -76 | Sep 2025 | -76 |
Nov 2025 -79 | Nov 2025 | -79 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CareCredit NPS by Gender
Male customers rated CareCredit's NPS 54 points higher than Female customers.
Male
-42
CareCredit's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
-96
CareCredit's NPS was rated -96 by Female customers on Comparably.
2%
Promoters
0%
Passives
98%
Detractors
CareCredit NPS by Ethnicity
CareCredit's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
CareCredit NPS by Age
CareCredit's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
CareCredit NPS by Usage
CareCredit's NPS was rated the highest by customers who have used CareCredit's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -84 | 2 to 5 Years | -84 |
5 to 10 Years -70 | 5 to 10 Years | -70 |
Over 10 Years -100 | Over 10 Years | -100 |
CareCredit Customer Reviews
Out of the 7 CareCredit customer reviews 2 were positive and 5 were constructive. CareCredit customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CareCredit Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of CareCredit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CareCredit Customer Loyalty Score by Gender
Female customers rated CareCredit's Customer Loyalty score 19% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CareCredit.
Male
68%
Yes
Female
87%
Yes
CareCredit Customer Loyalty Score by Ethnicity
CareCredit's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CareCredit.
84
out of 100
Caucasian
78
out of 100
Hispanic or Latino
100
out of 100
African American/Black
72
out of 100
Other
CareCredit Customer Loyalty Score by Age
CareCredit's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CareCredit.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 82% | 31-35 | 82% |
36-40 70% | 36-40 | 70% |
41-45 100% | 41-45 | 100% |
46-50 74% | 46-50 | 74% |
51-55 87% | 51-55 | 87% |
56-60 90% | 56-60 | 90% |
61-65 78% | 61-65 | 78% |
66+ 79% | 66+ | 79% |
CareCredit Customer Loyalty Score by Usage
CareCredit's Customer Loyalty score was rated the highest by customers who have used CareCredit's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CareCredit Customer Loyalty Score by Industry
CareCredit's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CareCredit Product Quality
1.6/5
CareCredit has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CareCredit's overall Product Quality score rated by its users and customers.
CareCredit Product Information
CareCredit’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated CareCredit's product the highest. Reviewers from the Education industry rated CareCredit the lowest at 1.5.
- Website
- http://www.carecredit.com
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into CareCredit Product Quality
CareCredit's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used CareCredit's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked CareCredit's Product Quality.
Ranked CareCredit Product Quality the Highest
Ranked CareCredit Product Quality the Lowest
CareCredit Product Quality Score by Gender
Male customers rated CareCredit's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CareCredit.
Male
2/5
Female
1.5/5
CareCredit Product Quality Score by Ethnicity
CareCredit's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CareCredit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
CareCredit Product Quality Score by Age
CareCredit's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CareCredit.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.8 | 66+ | 1.8 |
CareCredit Product Quality Score by Usage
CareCredit's Product Quality score was rated the highest by customers who have used CareCredit's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CareCredit Product Quality Score by Industry
CareCredit's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CareCredit Pricing
CareCredit ROI & Value For Money
1.6/5
CareCredit has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CareCredit's overall ROI score rated by its users and customers.
CareCredit Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Education industry think that they had the lowest ROI from CareCredit.
Quick Insights into CareCredit ROI
CareCredit's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Telecommunications industry.
Sign Up to unlock insights into how customers have ranked CareCredit's ROI score.
Ranked CareCredit ROI the Highest
Ranked CareCredit ROI the Lowest
CareCredit ROI Score by Gender
Male customers rated CareCredit's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CareCredit.
Male
2.2/5
Female
1.5/5
CareCredit ROI Score by Ethnicity
CareCredit's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CareCredit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
CareCredit ROI Score by Age
CareCredit's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CareCredit.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.8 | 66+ | 1.8 |
CareCredit ROI Score by Usage
CareCredit's ROI score was rated the highest by customers who have used CareCredit's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CareCredit ROI Score by Industry
CareCredit's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CareCredit Customer Satisfaction (CSAT)
CareCredit Customer Satisfaction (CSAT) Score
14 / 100
CareCredit has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
6%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
13%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CareCredit Customer Satisfaction
CareCredit's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked CareCredit's Customer Satisfaction.
Ranked CareCredit Customer Satisfaction the Highest
Ranked CareCredit Customer Satisfaction the Lowest
CareCredit Customer Satisfaction Score by Gender
Male customers rated CareCredit's Customer Satisfaction score 30 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CareCredit.
36 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 50% |
6 / 100
FemaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 86% |
CareCredit Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CareCredit's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CareCredit.
9 / 100
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
79%
CSAT according to Hispanic or Latino
CareCredit's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CareCredit.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to African American/Black
CareCredit's Customer Satisfaction (CSAT) score was rated 22% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CareCredit.
22 / 100
Very Satisfied
0%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
67%
CSAT according to Other
CareCredit's Customer Satisfaction (CSAT) score was rated 6% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CareCredit.
6 / 100
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
88%
CareCredit Customer Satisfaction Score by Age
CareCredit's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CareCredit.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 29% | |||||||||||||||
| 51-55 | 14% | |||||||||||||||
| 56-60 | 11% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 15% |
CareCredit Customer Satisfaction Score by Usage
CareCredit's Customer Satisfaction score was rated the highest by customers who have used CareCredit's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CareCredit Customer Satisfaction Score by Industry
CareCredit's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CareCredit Customer Satisfaction Score by Industry",
"text": "CareCredit's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "CareCredit's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CareCredit's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "CareCredit's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Retail",
"groupId": 559,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "CareCredit's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Telecommunications",
"groupId": 564,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "CareCredit's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}CareCredit Customer Service
1.5/5
CareCredit has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CareCredit's overall Customer Service score rated by its users and customers.
About CareCredit's Customer Service
Address
2995 Red Hill Avenue Suite 100, Costa Mesa, CA 92626
Website
http://www.carecredit.com
Phone Number
714-434-4100
Quick Insights into CareCredit Customer Service
CareCredit's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Telecommunications industry.
Sign Up to unlock insights into how customers have ranked CareCredit's Customer Service score.
Ranked CareCredit Customer Service the Highest
Ranked CareCredit Customer Service the Lowest
CareCredit Customer Service Score by Gender
Male customers rated CareCredit's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CareCredit.
Male
1.8/5
Female
1.5/5
CareCredit Customer Service Score by Ethnicity
CareCredit's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CareCredit.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
CareCredit Customer Service Score by Age
CareCredit's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CareCredit.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
CareCredit Customer Service Score by Usage
CareCredit's Customer Service score was rated 1.5 stars by customers who have used CareCredit's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CareCredit Customer Service Score by Industry
CareCredit's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CareCredit as an Employer
3.9/5
CareCredit has a 3.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
CareCredit scored a -77 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of CareCredit would recommend the brand to a friend. ENPS measures how likely CareCredit employees would recommend working at CareCredit to a friend.
Net Promoter Score
-77
NPS Score
| 11% | Promoters |
|---|---|
| 1% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
