-50
NPS
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Brand Page
CareDx
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About CareDx's Brand
XDx is a novel molecular diagnostics company.
Brand at a Glance
59%
Customer Loyalty
3/5
Product Quality
2.4/5
Pricing
3.2/5
Customer Service
CareDx CMO
CareDx NPS
CareDx's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether CareDx's customers would recommend using the product based on a scale of -100 to 100.
CareDx Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
CareDx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Feb 2024 -50 | Feb 2024 | -50 |
Mar 2024 -60 | Mar 2024 | -60 |
Apr 2024 -67 | Apr 2024 | -67 |
Nov 2024 -71 | Nov 2024 | -71 |
Feb 2025 -50 | Feb 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CareDx Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of CareDx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CareDx Product Quality
3/5
CareDx has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CareDx's overall Product Quality score rated by its users and customers.
CareDx Product Information
CareDx’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.xdx.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Sports & Entertainment
CareDx Pricing
CareDx ROI & Value For Money
2.4/5
CareDx has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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CareDx Customer Satisfaction (CSAT)
CareDx Customer Satisfaction (CSAT) Score
28 / 100
CareDx has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
14%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CareDx Customer Service
3.2/5
CareDx has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About CareDx's Customer Service
Address
Brisbane, CA 94005
Website
http://www.xdx.com
Phone Number
1(415)287-2300
CareDx as an Employer
2.6/5
CareDx has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
CareDx scored a -50 for Net Promoter Score and a -68 for Employee Net Promoter Score. NPS gauges how likely a customer of CareDx would recommend the brand to a friend. ENPS measures how likely CareDx employees would recommend working at CareDx to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-68
eNPS Score
| 13% | Promoters |
|---|---|
| 6% | Passive |
| 81% | Detractors |
